... I was burgled in March 2006 and my insurance company arent moving things along. The loss adjusters are clement doherty... My insurance claim is worth nearly £5000 and they offered me (last week) £2500 minus my excess! Can they take this long? Does anyone have any idea how I can hurry them along? This is ridiculous! x

Dont they have a timescale set out in their policy for claims to be settled within, im sure mines does, phone them and ask them what it is, you dont have to tell them who you are to find out you could be a new customer.

That is a ridiculous state of affairs! I was burgled in November 2003 and within 2 days, Halifax had arranged for the delivery of replacement itmes that had been taken. I had all the stolen items replaced no later than 7 days after the burglary.

I would say its time to make a formal complaint.

The length of time does appear to be rather excessive here.

I can only assume that some sort of investigations are/have been carried out and whey are you only being offered £2500 when you state the real claim cost is £5000.

Can you elaborate on this at all?

The problem often lies with the Loss Adjuster. Insurers will delegate the handling of the claim to LA and depend on LA to make final report to them recommending payment. Obviously something is holding up the process here - get on to LA and give them hell, unless they are waiting on you to provide receipts/invoices/estimates etc.

Also re reduced offer - what is your excess?

wez1211

This does seem a long time, are there any complications ? Usually most Insurers will set service standards for handling claims which I am certain for household must be less then 12 months !!, if they are simply dragging their feet I would complain to the CEO's office.

whose the insurer?

I would bypass the loss adjuster here and get straight onto the insurers complaints dept.

The insurer is still deemed completely responsible if you receive a poor service from someone instructed by the insurer.

An official complaint in writing should be enough to get things moving.