Thread: Bizarre.Moogle Vs Barclays

Got my S.A.R. typed up and will be posted out tomorrow 27th Feb 2007.

TTFN

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Must say I'm impressed with Royalmail, sent my S.A.R. via £1 Signed for on the 27-02-07 and they received it on the 28-02-07. So 40 days from there to respond That should make it till the 09-04-07 if my calculations are correct.

Letter received today from Barclays. From their date taken 7 days to get to me.

12 March 2007
Dear Bizarre.Moogle,

DATA PROTECTION ACT


We refer to your letter of 27 February, which was passed to this department as we deal with requests for information under the terms of the Data Protection Act ("the DPA").

We will be sending you copy bank statements for the period requested in the next few weeks (without charge). Please be aware that statement information prior to 2000 is stored manually rather than on computer. Therefore, if your account was opened prior to this time, there may be an increase in the time required to collate the information you have requested. I apologise in advance should this delay be the cause of any inconvenience to you. Nevertheless we will supply you with the statements as requested within the 40-day time period.


We do not maintain a list of charges on each customer's account. However, the charges information you have requested can be obtained from the copy statements.

As regards of "manual intervention", the Act does not obilge the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day-to-day transactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the Act. Whilst aggregated inforamtion is retained for statisical purposes, this would not constitute "personal data" under the Act and therefore would not be covered by a request under s.7 of the Act.

As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.

Yours sincerely

pp KPD

Andrew Miskell
Privacy & Barclays Data Protection

I have used the template for Data Protection Act - Non-Compliance as I have not received anything from them. Expiry for the 40 days was on 9th April, I have given two days grace due to the Easter Bank holidays but still nothing so this will be posted out tomorrow morning.

Barclays received my letter on the 13-04-07. As always will update once I got anything from them.

Well after sending the DPA Non-compliance I received some statements today, just a shame these relate to a savings account I had with them!!

The original DPA request and Non-compliance have both expired. Should I resend one final letter advising sent me the wrong details or should I go for the court route?

I had a call to there Customer Relations department on Monday asking why they had sent my savings account statements rather than my current account. They apologised and advised would print that night, and at latest would get them 03-05-07.

Today I got my statements. Added up £945.00. Will do what I'm doing against HSBC, and in my prelim asking for 8% interest.

This prelim should hopefully get post out before the weekend. Will let you know.

Hi all. Little behind. Sent Barclays my prelim on the 10-05-07 giving them till 24th May to respond. Currentyl have not received anything back.

I've been reading through your thread and I'd like to know how you get the little picture under your name. Be grateful if you could give me some pointers

Don't worry, I think I've sussed it

I'll be typing up my lba this weekend ready to post out on Tuesday.

Just gave a call to Customer Relations to see how things are progressing. And also to ask why today I have received another set of my statements. Spoke to a lovely lady called Sue. Was able to confirm that they have a letter received on the 14-05-07 (this should be my prelim), and unsure why another set of statements have been sent out to me.

She has advised that there is a current backlog (as if we didnt know this already) which is currently 5 weeks, but in this time I should receive my offer. She did mention that a letter was sent out on the 19-05-07 to advise me of this 4 week waiting time.

Sue also said about them getting more members of staff in and working on Saturdays as well, and if need to mail anything directly to them to use a different address.

Due to just coming out of hospital, and about to go on hols, I will wait to send my lba till I come back. This is being more than generous giving them a little extra time.

Got a 2nd holding letter dated 08-06-07 stating that still reviewing my case and that will have a final answer by the 09-07-07. Due to me dealing with a court case with Barclaycard, I have decided not to submit another court action, and will wait to see this response from Barclays, if the outcome is something that I don't like, then a court claim will be submitted.

i personally wouldnt of waited as its just B's standard letter dragging thigs out

Like I mentioned, not submitting more to my timescales, rather than waiting for them. This is for numerous reasons, like mentioned above that got a court claim that I need to prepare for, that currently do not have the funds available to submit this claim. I will wait for the time being, but if the response is not the one I'm after then I will be taking legal action.

Why is Barclays doing this? Waiting till the 11th hour before looking to settle? Wasting more of there money.

Originally Posted by Bizarre.Moogle

Why is Barclays doing this? Waiting till the 11th hour before looking to settle? Wasting more of there money.

In the hopes you'll give up or mess up before they have to pay you

Exactly, you think of how many on here have said 'now ive filed my MCOL im realling cr.....[well you know] it but they continue......How many more get too scared to press that submit button and file their claim in the bin...

I would love to be able to get in touch with these guys before they 'bottle it' but I suppose you cant help all of the people all of the time...
How many people only find this site just before it goes to court? How many more NEVER find this site....such a shame..

Its a pity CAG couldnt get a link on the well known sites like ebay, Sky News etc..