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Natwest say OFT gives them 6-8wks to respond to bank charges letter.
Hi Everyone,
Well I'm trying to claim back bank charges from Natwest amounting to £1,200. I wrote the standard letter to them nearly 3 weeks ago and basically received a reply saying that the Customer Relations Team would contact me within 10 days. Well, the 10days came and went, and I was about to initiate proceedings against them using the claim online site, but then decided to ring them up for a last attempt to resolve it. Well this was in the morning and by the afternoon I finally got a call back saying that the Office of Fair Trading had now given them 6-8 weeks within which to respond to letters regarding bank charges. And that they would be getting back to me with an offer in about 5 more weeks. Does anyone else know anything about this?? And do I really have to wait that long just to receive a reply to my original letter?? Im really confused as to what I should do next.
Anyone who can shed some light on this itwould be much appreciated!
Natwest say OFT gives them 6-8wks to respond to bank charges letter.
amounting to £1,200. I wrote the standard letter to them nearly 3 weeks ago and basically received a reply saying that the Customer Relations Team would contact me within 10 days. Well, the 10days came and went, and I was about to initiate proceedings against them using the claim online site, but then decided to ring them up for a last attempt to resolve it. Well this was in the morning and by the afternoon I finally got a call back saying that the Office of Fair Trading had now given them 6-8 weeks within which to respond to letters regarding bank charges. And that they would be getting back to me with an offer in about 5 more weeks. Does anyone else know anything about this?? And do I really have to wait that long just to receive a reply to my original letter?? Im really confused as to what I should do next.
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