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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Lowell Financial Limited Contact details and complaint help


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I am also having problems with these idiots.

Some help info read the Credit Service Association member code of practice.

available to download in PDF format, good to refer to.

 

Lowell - and the other million subsidiaries that pretend to hide at that office in LEEDS - break them all the time, point out which one they break and submit a complaint on CSA website, has to be printed and posted.

 

EXAMPLE AT THE END

 

 

www.csa-uk.com/index.htm

 

Very worth while, I am in the process already and with another company with another company but will do same for Wescot.

 

Also visit the Office of Fair Trading website -

 

www.oft.gov.uk/Business/licence/default.htm

 

They will have a consumer credit license to operate under

 

and read debt collection guidance they also will be worth seeing which ones if not all of those guidelines they infringe and let Andy Lowther know full details on there website.

 

Also sent the OFT a copy of your complaint to the CSA.

 

LOWELL FINANCIAL LIMITED - CONSUMER CREDIT No 528607

 

Mr. Andy Lowther

Office of Fair Trading

1C/015

FREEPOST

London

EC4B 4AH

 

[email protected]

 

Direct Line (020) 7211 8765

Fax (020) 7211 8877

 

Don’t let these idiots win and complain like hell!

 

Good luck

 

By the way started that many legal fights, I won 2 so far, yes I OWE this helpful site site some donations which will gladly follow shortly. Just preparing to cases that are certainly going to court not mentioning any name but check Lowell Financial Limited’s section.

 

Will update info and donations shortly.................

 

CSA MEMBER DETAILS FOR LOWELL FINANCIAL LIMITED

 

 

Lowell Financial Ltd

Enterprise House

PO Box 172

 

Leeds

LS11 9WS

 

Telephone: 0845 300 9410

Facsimile: 0845 300 9411

E-Mail: [email protected]

Website: Lowell Group

Region: NW

Services: CE

Areas Covered: UK

Type of Membership Full

Contact Person: Mr A Bartle

 

You can also for the cost of £1 get full company information, list of directors and their home addresses and other useful info for legal redress, all available online through Companies House

 

http://wck2.companieshouse.gov.uk/

 

 

 

SECTION TAKE FROM CSA COMPLAINT FORM>>>>>>>

 

 

In what way do you think the member has violated our Code of Practice?

 

s1 d & (vii) – XXXXX have failed to comply with ALL my requests for information as well as s7 of The Data Protection Act, Subject Access Request.

 

s3 (b) – XXXXX have continuously harassed and intimidated me into agreeing to a payment plan after threatening Court action for a alleged debt they have failed to prove is outstanding or they have the right to pursue.

 

s3 (e) – XXXX have sent numerous correspondence to chase this alleged debt and at one point a received nine letters over a period of four days.

 

s3 (j) – Letter dated XXXX from XXXXX Legal (trading style XXXXX) advising that County Court action will now commence and adding Court fees £XXX, Solicitors Cost £XXX and Interest of £XXX.

 

s3 (j) – Letter dated XXXX from XXXXX Legal advising legal proceedings are now being prepared for Court and failure to pay within 3 days a CCJ could be registered against me.

 

s3 (l) - XXXXX have failed to take ANY steps to show or verify that this alleged debt is legally due.

 

s3 (q) – failed to take into consideration any of the information supplied or respond promptly and accurately with information requested.

 

s3 ® – XXXX have failed to supply and of the information requested since XXXXX

 

 

 

What did you ask the CSA Member to do to put it right?

 

I have continuously denied this debt since XXXX and also asked XXXXXX to supply further information on numerous occasions without reply.

 

CREDIT SERVICE ASSOCIATION CONTACT

 

Credit Services Association

Wingrove House

Ponteland Road

Newcastle upon Tyne

NE5 3DP

 

Telephone:

00 44 (0)191 286 5656

Fax:

00 44 (0)191 286 0900

Email:Complaints [email protected]

 

Claire Aynsley

Code & Complaince Executive

CSA code of practice.pdf

OFT Debt collection guidelines.pdf

CSA Complaint Form.pdf

CSA complaint procedure.pdf

OFT Complaint form.doc

Capital One - Claim filed 5.12.06 6QZ90559 £759.25 (15/12/06 not aknowledged yet)

MBNA - Claim filed 5.12.06 6QZ90575 £764.45 (Aknowledged 7.12.06)

Barclaycard - S.A.R - (Subject Access Request) 30.10.06 (County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

Goldfish (Lloyds) S.A.R - (Subject Access Request) 30.10.06 - Dropped as Lloyds liable

RBS Visa S.A.R - (Subject Access Request) 30.10.06 - received and holding on as own bank

RBS Bank S.A.R - (Subject Access Request) 30.10.06 (recieved waiting to open new A/c 1st)

 

Lloyds TSB - County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

 

Lowell Financial Ltd - County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

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excellent!

 

i am also after them as i have 4 defaults for 1 account, 2 from Lowell Portfolio who own the debt and 2 from Lowell Financial who manage it.

 

i want maximum compensation and removal of all defaults. I'll probably see them in court i think as i don't want them getting away with it.

 

they are also now over the time limit for CCA request.

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have changed the list slightly as referred to the correct sections :

 

Section 2 (f) – Lowell Financial Ltd have failed to comply with my request under Section 78(1) of the Consumer Credit Act 1974.

Section 2 (f) - Lowell Financial Ltd has failed to respond to my request regarding the entering of multiple defaults.

Section 4 (a) – Lowell Financial Ltd have continuously harassed and intimidated me into agreeing to a payment plan after threatening Court action for a debt they have failed to prove is outstanding or they have the right to pursue.

 

Section 4 (b) – Lowell Financial Ltd have sent numerous correspondence to chase this debt.

 

Section 4 ® – Lowell Financial Ltd have failed to take into consideration any of the information supplied or respond promptly and accurately with information requested.

 

Section 4 ® – Lowell Financial Ltd have failed to supply any of the information requested since xx/xx/xx

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loods good, remember the CSA Member, in this case Lowell have to repsond to the CSA regarding complaints within 14days under the CSA guidelines. So keep on top of it and get back on to the CSA if you have not had a reply within 2 weeks. The CSA advised they aim to conclude all complaints within 4 WEEKS.

 

Also read CSA compliants prodcure, now attached and push for them to proceed through the different stages as Lowell will try and delay it where possible, Mine to at Stage 2 as they have not reply to CSA regarding my complaint.

 

Fingers Crossed

Capital One - Claim filed 5.12.06 6QZ90559 £759.25 (15/12/06 not aknowledged yet)

MBNA - Claim filed 5.12.06 6QZ90575 £764.45 (Aknowledged 7.12.06)

Barclaycard - S.A.R - (Subject Access Request) 30.10.06 (County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

Goldfish (Lloyds) S.A.R - (Subject Access Request) 30.10.06 - Dropped as Lloyds liable

RBS Visa S.A.R - (Subject Access Request) 30.10.06 - received and holding on as own bank

RBS Bank S.A.R - (Subject Access Request) 30.10.06 (recieved waiting to open new A/c 1st)

 

Lloyds TSB - County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

 

Lowell Financial Ltd - County Summons issued for non compliance & Damages - 20.12.06 Penrith County Court £80.00

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  • 2 months later...

Hi tifo

 

did you have any joy with your letters to ICO and CSA? a while ago I too found the Code of Practice (from Lowells website!) and have downloaded a copy.

 

I have CCA'd them, the 12 days has passed and they sent me a photocopy of a fax of a photocopy of my application form, and I am just waiting for the 30 days to pass before I do anything else, but I would be very interested to hear how your letter went down with the CSA as I want to complain about Lowell to them.

 

Here is my thread, which really seems to be following the same route as everyone else's dealings with Lowell.

 

Help needed re Lowell Financial & CCA

 

regards

 

maggieboo:)

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hi maggieboo,

 

no, i have had absolutely no luck with the ICO, CSA and TS. For me, they have been a total waste of time. Not even a reply to my complaint after 3 months now.

 

If you look at my thread on Lowell, any progress i have made has only been through talking with the Director.

 

But, i have had 2 accounts written off and a promise of defaults being cleared. I am still talking to them regarding compensation.

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  • 3 years later...

Dont know if any one can help me, but ive just checked my credit report to find i have a default on an account i have been disputing, they called me one morning about 3 months ago and i disputed the aco**** said that i wanted all infromation and they havent sent anything to me, they said they would and i confimed all my detials to them. What should i do? please could some one help?

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  • 2 years later...

Hi, my wife has started to get letters regarding an old bank account with lloyds. They have never made any contact before and the amount is nominal. They are threatening to apply for an enforcement on our home. Can they still do this if the mortgage is in joint names with her father?

 

I was wondering if there are any suggestions that can be made with where to start with these cretins?

 

Many thanks

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