Hi, recently i have received settlement in full for a claim with HBOSicon. However, they have now put a debit on my statement for exactly the same amount as was paid! Have rung cust services, and they said that the debit resulted from a letter they (now they are MBNAicon - they took over the Bank of Scotland card) received from the Halifax, but they could not give the reason why. More phone callsicon, but still no reason. Has anyone else experienced this situation ? Maybe it an entirely innocent mistake, but naturally i am suspicious. As the amount is on my statement, then there is money to pay, and interesticon etc. How do i force them to explian or remove the debit ? Are they just allowed to randomly enter a debit ? I will be writting them a letter, but i am imagining a nightmare might develop.

Mr C

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