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I got a letter stating that the duplicate statements have been ordered for me, also in the letter it said
"With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, i am unable to assist further with your request."
Am i right in thinking this means that they have no record of manual intervention?
can anyone help??
That is pretty much a standard reply from the banks because no actual intervention takes place so this can not be used by them to form a defence as to the cost of charges.
Recieved Letter today
plc is under no statutory obligation to record this information and therefore, i am unable to assist further with your request."
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Re: Recieved Letter today
