Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I had been given tel number for Customer Realtions as 08457 253519. However,if you call from a mobile with inclusive minutes, most will charge you for calling anything other than another mobile number or a fixed geographical landline that begins with 01 or 02 - my landline is the same, I get free calls at anytime to number that start 01 or 02. After a quick dig on SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers I have found this alternative:
01422 333880
I have called it and it was answered by someone saying... ' Good morning Customer Relations..'
I found this of use and thought others might. There are numerous geographical numbers (01 or 02) listed for Halifax - may be worth a look if you have been given an 0845 or 0870 number to call.
Advice & opinions given by Survivor are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
I was given the following 'direct' number for the DPA Dept 01422 326398, which upon looking at the contact no for the Sr. Customer Relations Manager, is probably one of th same.
However, having contacted Ms kelly Duffy via email and receiving no response, I left my name and telephone number and low-and-behold someone actually contacted me to tell me how my SAR was progressing
I've given these details out loads because this woman gets things done! She's probably sick of me by now!
Kelly Duffy
Senior Customer Relations Manager
Executive Office
Customer Relations
Direct Dial 01422 326326
Fax 01422 326688 kellyduffy@halifax.co.uk
A D
Just phoned her and told her that I will be issuing today and she said that she will be calling me back!! Hopefully that means that I will be getting my money back soon!!!!
Hi there - I don't know if anyone else will find this useful... but to get details of all my bank charges I simply called the telephone banking number (08457 203040) and asked for copies of all my statements going back to 2002 when my account was opened. They charged me 5.00GBP for this, which appeared as a charge on my statement the next day [lol, I should be used to that!] ... and then within 2 weeks all of the statements had arrived. I think my postman must have had a shock as each monthly statement came in a separate envelope, but they were all neatly bundled together with a band and they were all there. It took some trawling through to highlight each charge - but at least I know i've caught everything and am not just taking their word for it. I know some people don't like using 0845 numbers - but for me it was quick, easy and cheap to do this from my landline, and of course I only had to pay a fiver for the statements. Good result, I thought.
Would just like to give details of a lovely lady from the Halifax whom i have been dealing with her name is Jeannette Gildea tel no 01977 627 357 who couldn't be anymore helpful and really nice to speak to pity a lot more of there staff couldn't take lessons from her,in my case when she has said she would do something she has done it.
Hi there - I don't know if anyone else will find this useful... but to get details of all my bank charges I simply called the telephone banking number (08457 203040) and asked for copies of all my statements going back to 2002 when my account was opened. They charged me 5.00GBP for this, which appeared as a charge on my statement the next day [lol, I should be used to that!] ... and then within 2 weeks all of the statements had arrived. I think my postman must have had a shock as each monthly statement came in a separate envelope, but they were all neatly bundled together with a band and they were all there. It took some trawling through to highlight each charge - but at least I know i've caught everything and am not just taking their word for it. I know some people don't like using 0845 numbers - but for me it was quick, easy and cheap to do this from my landline, and of course I only had to pay a fiver for the statements. Good result, I thought.
Yep, might be quick n'easy and only a fiver but this doesn't get you all the information you'd hope to receive if you go down the DPA SAR route.
But, in all honesty, my first claim was won on statements alone which I had already, so whom am I to grumble
I had been given tel number for Customer Realtions as 08457 253519. However,if you call from a mobile with inclusive minutes, most will charge you for calling anything other than another mobile number or a fixed geographical landline that begins with 01 or 02 - my landline is the same, I get free calls at anytime to number that start 01 or 02. After a quick dig on SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers I have found this alternative:
01422 333880
I have called it and it was answered by someone saying... ' Good morning Customer Relations..'
I found this of use and thought others might. There are numerous geographical numbers (01 or 02) listed for Halifax - may be worth a look if you have been given an 0845 or 0870 number to call.
Survivor
HaHa just rang this phone number and the helpful gentleman on the other end of the telephone was acting stupid!! Said he isnt sure who is dealing with these issues.
I have just rang Lisa Slater and she said she didn't know where I got her number from and that my case was still waiting to be looked at and it wouldn't be fair for them to look at mine before someone else's as they have 8 weeks to investigate.
I told her that the lba deadline expired on 25 February and I will now be issuing Court Proceedings and she said that was fine.
Re HBOS: All bank charge complaints are simply...complaints. Under fos regulations, all banks have 8 weeks to fully respond to a complaint or issue FOS referral rights. All banks now have put in extra staff to deal with the influx of complaints and stalling to "judgment" day to twist the knife in a little deeper is the norm, actively encouraged. I kid you not, the days of Free Banking are over.
I'm going through the formal route with Natwest and have issued my prelim letter but with my Bank of Scotland credit card I thought I'd have a go at calling them.
I spoke to a lovely lady called Kirsty who advised she will log the details as a complaint and the matter will be investigated and I will have a reply of some kind within 5 days.
I basically said to her that I'd like to try and resolve the matter informally but if I get no joy within 5 days I will start the formal route.
Now, lets see what happens....
L:o)
P.s. Charges total £497 although I'm missing a few statements which I'll chance at not having charges applied!
Re HBOS: All bank charge complaints are simply...complaints. Under fos regulations, all banks have 8 weeks to fully respond to a complaint or issue FOS referral rights. All banks now have put in extra staff to deal with the influx of complaints and stalling to "judgment" day to twist the knife in a little deeper is the norm, actively encouraged. I kid you not, the days of Free Banking are over.
Very knowledgeable DEFAULT NOTICE, interesting 1st post, I wonder do you work for a bank?
simply...complaints. Under FOS regulations,
Not so! UK law determines the time-scale, Not the Financial Ombudsman Service.
the days of free banking are over.
really?
Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.
**customer Relations Direct Number**
- may be worth a look if you have been given an 0845 or 0870 number to call.
Reply With Quote
"Another charge by the Bank?"
SUCCESSESS
Originally Posted by Aaronsdad
Re: **customer Relations Direct Number**
