Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
3 weeks ago my card details were used for purchasing goods online, I only new of this when a mobile phone was delivered to my address.
I said to the mobile phone shop chain that I would return the phone to a shop, but when I went to the bank they said do not return it until the money is refunded, I now have the money back and still have the phone.
I quite like the phone and understand it is of course still the property of the phone shop but would like compensation for all the inconvenience, would I get any and could I get them to reduce the cost of the phone as compensation, what would be the best way to do this.
Not sure what inconvenience the phone shop has caused you really - they sent a mobile because your card details were used to pay for it (fraudulently? - did you get to the bottom of this?) so they are well within their rights to ask for it back.
If you have decided to drop it into one of their stores, then that was really your choice. You could have asked them to send a courier or returns bag etc at their cost).
I think the most important issue is the misuse of the card.
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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.
should I keep the mobile phone
was delivered to my address.
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