Thread: office of fair trading

can anybody supply a link to oft to start a non compliance complaint?

Similar Threads:

• Office of Fair Trading (April Announcement)
• office of fair trading
• Office of Fair Trading
• £15 limit on charges by Office of Fair Trading

OFT or ICO?

has anybody tried claiming charges from the Northern Rock and what problems have you encountered with them? They just keep sending me letters filled with legal terminology to try and put me off and i want help with the next step

I haven't dealt with them myself but the usual process would be to get copies of your agreement & Breakdown of account. This identifies any charges which you should then be writing to ask for a refund of. If they don't play ball the next step is LBA ( letter before action ) and county court claim ( or instead of county court claim you could go route of complaining via Financial Ombudsman's Service for a refund ).

It's not clear from your post what stage you are at?

Hi Susan, NR are an absolute nightmare. I had a credit card with them that was then taken over by co-op in 2004. Co-op have paid up their share of the money but NR keep trying to pass the buck to co-op even though the charges I'm trying to claim were when they owned the card. Nobody seems to quite know who I should claim from, including all teh helpful people on this forum, and so my complaint is still 'being looked into' by NR as it has been since November.