Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi i sent a letter to Barclaycard on th 1st may 06 requesting my charge /fees back and recieved a letter back on the 5th
I stated that they had 14 days to sort out my account before i would take action.i will paste a copy of there reply .I phoned up there customer relations and they said they would not be able to sort my account out in the time scale they where given .
what should i do
1 wait for there reply
2 send another letter (what should it say)
3 start court procedings.
Dear Mr Armstrong
Thank you for taking the time to contact us regarding the level of service received from Barclaycard.
I am very sorry to learn of your dissatisfaction, as the provision of a high level of service is very important to Barclaycard. Your correspondence is being dealt with by this office and we aim to resolve matters by the 30th May 2006.
I want to reassure you that we are dealing with your complaint as quickly as possible, and will investigate all aspects fully. Should you have any immediate queries, please contact us on the telephone number above and I or one of my colleagues will be happy to assist you.
Please see the enclosed leaflet for further information on how we deal with complaints. Yours sincerely
Katrina Downs
Customer Relationship Manager
Enc. 'We Value Your Feedback' Leaflet
*TO MAKE SURE WE MAINTAIN A HIGH QUALITY SERVICE, WE MAY MONITOR AND/OR RECORD phone calls.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised and regulated by the Financial Services Authority.
Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.
Taking on Barclaycard
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thanks for your help and support i have just had a good offer of 