My claim v Natwest **WON**

**ste6655** · 15th February 2007 10:54

Recieved my statements and sent my initial request for refund of charges on the 5th feb.Still waiting for reply.

Have they got to reply within the 14 days??

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**phill123** · 15th February 2007 12:46

they have 14 days to reply they probably will by saying we are looking in this matter blah blah blah ... and send you a leaflet explaining thier complaint procedure which is a sod off letter or you wil receive an offer if you are lucky, after 14 day without satisfactory answer you will have to send a letter before action icon

giving them a further 14 day to comply and then if no success you can file a claim at the small claim icon

court read carefull;y the FAQ section and you will find all the info you need. good luck with your claim .

**ste6655** · 15th February 2007 13:17

thanks,i`ll take alook at the FAQ now.

I forgot to add, my claim is for £800.

**ste6655** · 21st February 2007 17:12

sent another letter today,stating this was a final letter before court action.I have given them 7days to reply.
At the bottom i said that i would be willing to accept £500, if it was paid within 14 days-was this a good move??
I could really do with the money as in yesterday,thats the only reason i added this...

**ste6655** · 21st February 2007 18:55

Anyone any advice on if i`ve done the right/wrong thing please??

**cumbria123** · 21st February 2007 20:52

Better not to give them 14 days to give you £500. Better to stick to the 28 days as most companies etc use. Go for the whole amount, don`t let them give you less than what you are owed, obviously you might need the money asap, but think about opening a new account, if there is a way you can hold out, then do it. I held out and got the full amount.
Good luck ( not that there is any luck involved)

NATTIE · 21st February 2007 20:57

it is a good move because this is your claim. I would go for the whole amount but it is what you want that is important

**ste6655** · 27th February 2007 18:55

Nearly time for court action.I have sent all my letters to my branch,is this ok cause not received any reply???

I went to the cash machine yesterday and i was £4.90 overdrawn because my internet bill had gone out.Just logged onto my internet banking and i`m now nearly £28 overdrawn because they sent the d/d back and charged me another £38 for the privalage

Can`t wait to fill in my claim now....Obviously + another £38

NATTIE · 27th February 2007 18:58

you need to send ALL letters for refunds to Customer Relations Unit Borehamwood, the branch will only forward them on and yes you do have another £38 to claim now.

**ste6655** · 27th February 2007 19:16

My letter writing to them is now complete,it won`t make a difference that i sent the letters to the branch will it???

NATTIE · 27th February 2007 19:40

No but i think you would have won earlier if you hadn;t but regardless of this, on to MCOL when the second 14 days on lba icon

are up

**ste6655** · 27th February 2007 19:42

Thanks..

**ste6655** · 5th March 2007 15:12

After reading posts on here i thought i`d leave it a week as Natwest icon

seem to be settling as people are putting there claims through the court...
Received a letter on saturday (dated 22/02/07,which was the day after i sent my lbo) saying they received my letter dated 5/02/07 and although they didn`t agree with my claim,as a gesture of goodwill icon

they would refund £800 into my account if i signed the attached letter

**ste6655** · 5th March 2007 15:16

I will be contributing to the site once the funds have gone in and to anyone unsure about claiming.....GO FOR IT!!!!!

I can`t believe i only had to send 3 letters

Thank you CONSUMER ACTION GROUP

**zootscoot** · 5th March 2007 18:20

Congratulations!!!!!!!!!! !!

Don't forget to fill out the survey

Enjoy your payout!!

**ste6655** · 5th March 2007 19:00

cheers,i will

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