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I banked with Natwest for about 12 years but closed my account in October 2001. I managed to find my sort code and account number (which I have now lost ) and contacted them. They have ordered copy statements to be delivered to my local branch for my collection (should be there next wk) for the cost of £5 but said that they can only go back 10yrs on their system. This wd still work out that I wd have 5 years worth of statements on for £5. I know that I paid loads of charges to NatWest but don't know whether it's poss to claim from an account that's been closed for so long :idea:. Can anyone help?
It is worth a try - the law on limitations seems to point to us being able to claim that the bank concealed the information that they were making unlawful charges. This is backed up by their continued insistence, despite the OFT report, that their charges are legal.
A number of people are challenging banks over amounts prior to 6 years - but it is early days yet, to assess progress.
Alan, Derby, UK.
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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.
DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.
Advice given is purely my opinion, and is not based on any legal training.
I don't know whether it's in front of my nose, but if I am unable to find my account details again - despite having already ordered the statements from Natwest when I did have the account details if they never arrive will I still be able to claim?
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_________________________ _______
Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.
DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.
Advice given is purely my opinion, and is not based on any legal training.
I would like to claim from a Nat West account that I closed in 2001. I chucked out all the account details when I moved last year but then miraculously found the account number and sort code from a ripped cheque that fell out of my bin when I was changing the binbag!! (I had contacted Natwest and they told me that they were unable to get me copy statements without this info). I therefore rang them straight away (approx 4 wks ago) and they ordered copy statements to be sent to my branch for my collection. I have since lost the bank details and the statements are not yet at my branch.
Natwest should have details of your telephone conversation 4 weeks ago. They should be able to find you through your name and address as they must hold this information for 6 years.
Try calling them again. If you have no joy come back here.
I've just rung them - Lucy said that because it's a 'historic' (!) account it may take upto 6 wks for the statements to come through!! - so maybe I'm jumping the gun a bit and should w8 til the end of nxt wk. I asked whether they wd be able to provide me with my account details and they said that I wd have to take ID in to the Bournemouth branch where my account was held. I explained that I now live in Birmingham but they said there's nothing they can do about it. I rang the Bournemouth branch and was given the same response.
What a load of rubbish, surely they cant expect you drive down to Bournemouth?
If your bank is down there, then I would ask to change to a branch in Birmingham, and see how they deal with that! Everyone moves around, they have to be flexible with people's lifestyles, knowing it is unlikely customers will stay in the same town the account was 1st opened!
I just went through the contacts on the sticky and rang Mary McCallum Personal Assistant to Sir Fred Goodwin who put me through to Michael Duncan (0131 5235317) who said he will look in to it and call me back before midday. Fingers crossed!!
Michael Duncan has just rung back 2 hours late!!! and says that they are still looking in to it and he can't be precise about when I will be in receipt of the statements but that he has got other managers involved to trace my account. Just a waiting game now I suppose
Just thought I'd post that I received a call from Beverly Pierce (Southampton) saying that my statements are at my local branch for collection and that there are lots of them!!
I'm going to collect them when have got kids from school and let you know if I've what charges I've got in a bit!!
£914 worth of charges :o over the 2 years worth of statements they have provided me with (they only went back to 1999 and I closed the account in 2001).
Does any one know if it's poss to get any further statements or should I just post of the initial letter adding 8% interest now I have this info?
Right, I have received a letter from the notorious Mr Stuart Higley telling me that the charges are 'fair, reasonable and transparent.'
I would like to issue a letter before action . Should I send it to the registered address or to Mr Higley or does anyone know of anyone (apart from Sir Fred who seems most unsympathetic) who is directly above Mr Higley who I could address the letter to? (I have checked the sticky but nothing stands out).
Stuart Higley seems to be a regular thorn in our sides
jpet77 v Natwest ***WON***
for about 12 years but closed my account in October 2001. I managed to find my sort code and account number (which I have now lost
) and contacted them. They have ordered copy statements to be delivered to my local branch for my collection (should be there next wk) for the cost of £5 but said that they can only go back 10yrs on their system. This wd still work out that I wd have 5 years worth of statements on for £5. I know that I paid loads of charges to NatWest but don't know whether it's poss to claim from an account that's been closed for so long :idea:. Can anyone help?
Reply With Quote
Re: Can you claim from a closed account?
and the statements are not yet at my branch.
Re: Lost Account Details - Can Anyone Help?
Re: Lost Account Details - Can Anyone Help?
Re: Lost Account Details - Can Anyone Help?
. Should I send it to the registered address or to Mr Higley or does anyone know of anyone (apart from Sir Fred who seems most unsympathetic) who is directly above Mr Higley who I could address the letter to? (I have checked the sticky but nothing stands out).