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Letter received today from RBS re: my Natwest Case about OFT
I wrote to the Company Secretary at Natwest HO requesting all charges on my husbands account be returned, amounting to £2000. This morning I received this letter and today is 2 weeks to the day I allowed them timewise to return all charges, trying to be cute no doubt!
Dear Mr Wildsmith,
Re: account no: XXXXXXX
Thank you for your letter received on the 16th February 2006
The OFT is currently in discussions with us and 7 other major credit card companies about the level of credit card administration charges. Whilst the OFT on 26th July 2005 expressed the provisional view that the level of these charges needs to be reduced in order to be fair, this view is only a provisional view and was formed on the basis of the information which the OFT had before it at that point in time and it is one that ourselves and the 7 other credit card companies concerned do not share.
We believe that our administration charges are fair and we are committed to sharing the transparency of those charges. Accoringly we do not consider that any refund of the charges is due.
Letter received today from RBS re: my Natwest Case about OFT
I wrote to the Company Secretary at Natwest HO requesting all charges on my husbands account be returned, amounting to £2000. This morning I received this letter and today is 2 weeks to the day I allowed them timewise to return all charges, trying to be cute no doubt!
Dear Mr Wildsmith,
Re: account no: XXXXXXX
Thank you for your letter received on the 16th February 2006
The OFT is currently in discussions with us and 7 other major credit card companies about the level of credit card administration charges. Whilst the OFT on 26th July 2005 expressed the provisional view that the level of these charges needs to be reduced in order to be fair, this view is only a provisional view and was formed on the basis of the information which the OFT had before it at that point in time and it is one that ourselves and the 7 other credit card companies concerned do not share.
We believe that our administration charges are fair and we are committed to sharing the transparency of those charges. Accoringly we do not consider that any refund of the charges is due.
Amazing letter.
An admission that they have received advice from the OFT and that they and the other companies together have expressly decided to ignore the advice.
They also say that they are committed to transparency - but it is transparent that they are not.
I'd be grateful for the scan and a copy - as arranged .
Thanks
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Amazing letter.
An admission that they have received advice from the OFT and that they and the other companies together have expressly decided to ignore the advice.
They also say that they are committed to transparency - but it is transparent that they are not.
I'd be grateful for the scan and a copy - as arranged .
Thanks
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Re: Letter received today from RBS re: my Natwest Case about
Originally Posted by kellyjo
I wrote to the Company Secretary at Natwest HO requesting all charges on my husbands account be returned, amounting to £2000. This morning I received this letter and today is 2 weeks to the day I allowed them timewise to return all charges, trying to be cute no doubt!
Dear Mr Wildsmith,
Re: account no: XXXXXXX
Thank you for your letter received on the 16th February 2006
The OFT is currently in discussions with us and 7 other major credit card companies about the level of credit card administration charges. Whilst the OFT on 26th July 2005 expressed the provisional view that the level of these charges needs to be reduced in order to be fair, this view is only a provisional view and was formed on the basis of the information which the OFT had before it at that point in time and it is one that ourselves and the 7 other credit card companies concerned do not share.
We believe that our administration charges are fair and we are committed to sharing the transparency of those charges. Accoringly we do not consider that any refund of the charges is due.
Yours sincerely,
Kay Standidge
Solicitor
a-AH! That's what the one who wrote to me was talking about in the letter about "outside organisation"! It all becomes clear, or should I say "transparent"... :twisted:
Apologies to people who I was in the process of helping, I may be gone some time.
Re: Letter received today from RBS re: my Natwest Case about
Originally Posted by kellyjo
I wrote to the Company Secretary at Natwest HO requesting all charges on my husbands account be returned, amounting to £2000. This morning I received this letter and today is 2 weeks to the day I allowed them timewise to return all charges, trying to be cute no doubt!
Dear Mr Wildsmith,
Re: account no: XXXXXXX
Thank you for your letter received on the 16th February 2006
The OFT is currently in discussions with us and 7 other major credit card companies about the level of credit card administration charges. Whilst the OFT on 26th July 2005 expressed the provisional view that the level of these charges needs to be reduced in order to be fair, this view is only a provisional view and was formed on the basis of the information which the OFT had before it at that point in time and it is one that ourselves and the 7 other credit card companies concerned do not share.
We believe that our administration charges are fair and we are committed to sharing the transparency of those charges. Accoringly we do not consider that any refund of the charges is due.
Yours sincerely,
Kay Standidge
Solicitor
a-AH! That's what the one who wrote to me was talking about in the letter about "outside organisation"! It all becomes clear, or should I say "transparent"... :twisted:
Apologies to people who I was in the process of helping, I may be gone some time.
Letter received today from RBS re: my Natwest Case about OFT
HO requesting all charges on my husbands account be returned, amounting to £2000. This morning I received this letter and today is 2 weeks to the day I allowed them timewise to return all charges, trying to be cute no doubt!
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Originally Posted by kellyjo
