Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

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Reclaim the Right Ltd. - reg. 05783665 in the UK

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Thread: Me vs A&L

  1. #1
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    Lightbulb Me vs A&L (LBA Sent 2nd April)

    Having debated over starting this for a few months, I sent off a Data request letter on the 12th January, and am currently eagerly awaiting the result. I also included a cheque for £10 with the letter, which has been cashed around the 16th, so I'm not sure why I haven't had the statements yet :/

    I'm wondering how far it will go, how much it will all be (had a horrid period a couple of years ago when my partner walked out leaving me with a brand new mortgageicon to pay and no savings - meaning I copped for a lot of charges!) Will update as and when I go along.

    Wish me luck everyone - and if you could advise me how long to wait for the charges I would appreciate it!


  2. #2
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    Default Re: Me vs A&L

    Hi, noisypinkbubble, welcome. It goes without saying that we all wish you luck!

    Be prepared for it to take the full 40 days to receive your data info, then it'll be a nice surprise if it comes sooner. From the date you mentioned it shouldn't be too long now.

    As for 'how far it will go', if you want your money back you should count on it going all the way to lodging your claim with the courts.

    If you have taken time to have a thorough read round the forum, you will know how scary this process can be - but also that it is succesful and worth the time, effort and emotional scarring!

    Keep posting your updates on this thread.


  3. #3
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    Default Re: Me vs A&L

    Thanks, I will!

    The full 40 days (if its just days, not working days) should be the 26th - and as of yet still nothing! Well, they managed to get in touch to say they had charged me £50 in unath od charges when the online banking had shown no such thing (and I'd been checking every day) as THEIR interesticon being taking on a different day put me over the limit. I can't WAIT to get all my cash back off them, I just want to know how much it is!


  4. #4
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    Default Re: Me vs A&L

    they warn you of the unauthorised overdrafticon charge well in advance so i am afraid it may suddenly appear on your account- for some reason it is two lots of £25.00.

    By going over my overdraft in error i have incurred in one go 3 x 34.00 plus £50.00 and they refused a temporary increase in my overdraft although I have conducted my account well for some time.

    I am still waiting for statements although they have cashed my cheque (from another another account- to show them I have a parachute accounticon) just hope they are not using delaying tatics while waiting for a final ruling on the bank penalty legalities which is due this month.

    I want to get started!

    Best of luck with your claim
    jansus


  5. #5
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    Default Re: Me vs A&L

    It's past 40 days for me today and still no list of charges. I'm giving them til Friday to account for postage but then will be getting in touch.

    As for the charges, I didn't get the letter informing me of them at all, but then I'm not getting a lot from them lately...

    I can't wait to get this money back off them, I'm just eager to know the total!


  6. #6
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    Default Re: Me vs A&L

    I checked my bank account and they waited almost 10 days to cash the bloody cheque, so the 40th day only came up on the 12th. But guess what? No statements!

    Going to post the letter off from work tomorrow, I'm really annoyed it's gonna be 2 months on Monday since they actually had the SARicon & cheque in their posession!


  7. #7
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    Default Re: Me vs A&L

    They've had more than long enough, noisypinkbubble, the 40 days starts when they receive the letter, not when they cash the cheque, (otherwise they could get away with never cashing the cheque!).

    They definitely need chasing up on this one.


  8. #8
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    Default Re: Me vs A&L

    Thanks younganfree; I was sure I read somewhere it was 40 days from cheque but now I'm fuming. Can only print from work, but am filling the template in now and emailing to work. The buggers are just stalling I bet in case there's a ruling of some sort...


  9. #9
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    Default Re: Me vs A&L

    hi

    I am having probs getting my statements too. Someone called Chris at the Customer Relations Department said that he had been told they were about five days ahead issuing statements. Hmm that seems unlikely reading your story.

    My 40 days are only up at the end of the week but they still have not cashed the cheque.

    Hope you get yours soon...its really frustrating isn't it


  10. #10
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    Default Re: Me vs A&L

    hi - it seems like they are on a totally random timescale! I sent off a SARicon for my partner on the 5th Feb & got his statements today


  11. #11
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    Default Re: Me vs A&L

    hiya

    I got mine today as well, so maybe you should contact them or on here they advise to send a letter giving them 7 days the guy at the customer relations was very helpful

    Good Luck


  12. #12
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    Default Re: Me vs A&L

    Hi all!

    I rang them up today to let them know I've posted the 7 day letter and they said "We haven't received your request yet"!!! I said "I'm sure you have, since you cashed my cheque on the 28th of January". The girl read through the notes on my account, realised they had and got very flustered, told me there was a backlog etc. I remained calm and was nice to her and said "That's all well and good, I appreciate that completely and I've given you more than a weeks good grace for postage etc; more like a fortnight actually, however if I dont receive them within 7 days I will be taking you to court as you have breached my rights under the DPA and by a large amount" She then emailed the team in charge and has let them know my letter should be with them any time, and I will keep a very close eye out.

    I can't believe they just cashed the cheque then did nothing!


  13. #13
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    Default Re: Me vs A&L

    presumably they are so busy because so many of us are starting the process of claiming back our money - thats really good to know


  14. #14
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    Default Re: Me vs A&L

    Well I got my list of charges Saturday morning! So it really doesn't take them all that time, I'm just annoyed that they've stalled so much.

    Busy is one thing, but breaking the DPA by a fortnight is something else - busy shouldn't mean comprimising a customers rights!

    Anyway, its actually a bit less than I thought £953.50 (we've counted 3 times) so I'm filling the spreadsheet in now and getting the letters ready to print and post tomorrow at work. Ooh, things are finally going to start happening! I'm hoping for an early resolution since it's a relatively small amount compared to some

    Thanks all for the help so far


  15. #15
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    Default Re: Me vs A&L

    Hi, i'm starting a claim against this lot on behalf of my stepson.
    I just wanted to point out that the pending OFT report should not make any of us panic or stop people from claiming their charges - they can only make recommendations. Only the courts can force the banks to comply.
    Keep up the good work, and SPREAD THE WORD!

    Barclays Bank
    13/9/06 - ACCEPTED HALF ON BOTH A/Cs
    HSBC
    21/10/06 - SETTLED IN FULL
    Preferred Mortgages
    11/8/06 - prelim let sent - redemption fee
    12/07 - case dropped
    Halifax B/S
    2/07 settled in full
    Halifax visa card
    MCOL due
    Citicards & Hillesden
    2/07 Data Protection Act & CCA let sent
    3/07 Prelim let sent
    4/07 LBA sent
    Barclaycard
    04/07 offer received for 1/3 - refused
    Argos Card services
    Half offered - refused

  16. #16
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    Default Re: Me vs A&L

    Longleigh I agree completely. I work for a bank and have convinced at least 10 of my coworkers to claim back their charges (I haten to add, luckily none of us hold the accounts with our employer or that could become a sticky situation!)

    I started typing up the spreadsheet and on rando play in WINAMP Meatloaf "Life is a Lemon" started playing; Meatloaf shouting "I want my money back" was strangely appropriate!


  17. #17
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    Default Re: Me vs A&L

    best of luck-I have just "bumped " a post which says be careful to stick to recommended timetable even if they reply quickly - so be patient at this stage.

    Jansus


  18. #18
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    Default Re: Me vs A&L

    Well they never even responded to my prelim letter! DID manage to send me a letter telling me I could qualify for a loan or something though!

    I sent my lbaicon on Monday, see if I get anything back from that. Didn't send it recorded though, just stuck it in with the work post.


  19. #19
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    Default Re: Me vs A&L

    Sent My lbaicon 2nd April as noted, yesterday got a letter saying "We acknowledge receipt of your letter dated 4th April" Funny, I didn't send one 4th... ahem!

    Best look into MCOL stuff in detail now, as I'm gonna do it Thursday! Yikes!


  20. #20
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    Default Re: Me vs A&L

    best of luck - not far behind you-just going to do lbaicon

    jansus



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