Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
If you Fly a lot, make a note of the EU Regulations 261/2004
Hi All
I fly to and from work each week. I pay out of my pocket so I cannot simply switch carriers when there are problems. I always use the cheapest who tend also to not offer customer services, so you either have to argue with the staff at the airport or send a written complaint and get a classic sorry you are unhappy - nothing we can do response.
My cheap carrier - BMIBaby 'the airline with the low fares and matching low customer care' had lots of big delays/cancellations early last year and in a seperate thread I will detail the letter before action I am about to issue
.
BEFORE you travel. Article 14 stipulates
(1) The operating air carrier shall ensure that at check-in a
clearly legible notice containing the following text is displayed
in a manner clearly visible to passengers: ‘If you are denied
boarding or if your flight is cancelled or delayed for at least
two hours, ask at the check-in counter or boarding gate for the
text stating your rights, particularly with regard to compensation
and assistance’.
(2) An operating air carrier denying boarding or cancelling a
flight shall provide each passenger affected with a written
notice setting out the rules for compensation and assistance in
line with this Regulation. It shall also provide each passenger
affected by a delay of at least two hours with an equivalent
notice. The contact details of the national designated body
referred to in Article 16 shall also be given to the passenger in
written form.
be aware
What you receive from the carrier is only a sheet of paper containing THEIR interpretation of the rules OR a subset of the rules.
Also be advised - if you are delayed, try to check where the plane is flying FROM to see how long it is delayed THERE. This will give you a truer measure of the delay, and then AS SOON AS the length of the delay is LIKELY to fall into the delayed category
Article 6 (1)
When an operating air carrier reasonably expects a flight
to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1 500 kilometres
or less; or
(b) for three hours or more in the case of all intra-Community
flights of more than 1 500 kilometres and of all other
flights between 1 500 and 3 500 kilometres; or
(c) for four hours or more in the case of all flights not falling
under (a) or (b),
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least
the day after the time of departure previously announced,
the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified
in Article 8(1)(a).
2. In any event, the assistance shall be offered within the
time limits set out above with respect to each distance bracket.
tell the carrier that they must implement the requirements of the legislation. I have known BMIBaby to wait until the plane has landed and not offer the due care because it will slowdown the plane turnaround. That is NOT what the regs say - they should offer the care the regulations specified.
If you Fly a lot, make a note of the EU Regulations 261/2004
or send a written complaint and get a classic sorry you are unhappy - nothing we can do response.
Reply With Quote