Thread: Success: Received a full refund :)

I only had to send one letter. Within one month they responded with letters apologising for the delay & stating that they were investigating. A letter arrived this morning giving me a full refund of all charges to my account covering the last 6 years as asked for. They have also withdrawn the default notice. Without me asking, they also added a further £100 as compensation for any inconvenience!!

A total success. Thank you !!

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survey completed

Now to try my luck with some other debts

Hi Shortcake how much was your total that you reclaimed?

It was £1095.00, didn't get it physically though, they just knocked it off the money I owe them.

Thats excellent! What bank did you claim from? and what did you write in the letter you sent?

It was RBS, I used the template on here & tweaked it to suit my circumstances. I got the refund because they couldn't explain the service charge. As a student they shouldn't have been charging this. They admitted making a mistake.

I am also with RBS and have been a full time student for the past 4 years, what parts of the letter did you change? Did you just point out that you were a student?

Yes it's a £10 charge. My description was something like 'chg to 16sep'
usually notified the previous month as a service charge that's going to be applied. As a student you shouldn't be getting a service charge. I did query it when I was a student & the girl in the bank said it was because i'd gone over my limit. Obviously she was wrong.

Good luck!!