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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JITC_vs_BoS


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Firstly, great informative website.

 

I now live in SE England, but have been so disappointed in these charges, of which has been many.

 

As to proceed, I have 3 BoS accounts;

 

1. Personal Current Account.

2. BoS Visa Card A.

3. BoS Visa Card B.

 

Should or Can I request for a list of charges for the all above items, from my Bank's Branch (Benbecula) or would I have to send an individual request for each account to the relevant offices, e.g

1. Local Branch or BoS HQ, The Mound, Edinburgh EH1 1YZ

2&3. BoS Card Services, Pitreavie Business Park, Dunfirmline

 

and additionally have to pay 3 * £10 DPA charge or can this be achieved under 1*£10 request.

 

Furthermore, I noticed, can I claim back upto 6 years or 5 years in Scotland.

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Your DPA request is for information held in your name. You should then ben able to send one request to BOS head office, request all the info they hold. Ensure you send by recorded deliveryt and enclose £10 maximum fee. Keep us posted of progress, and we will advise further if you hit any problems.

 

 

 

 

 

 

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I sent my LBA to BoS for £509 direct to the HQ (I now live in Yorkshire) and yesterday received two calls trying a lowball offer before finally agreeing to the full amount!

 

I must admit I thought they would put up more of a fight, but I'm not going to be totally happy until I have the money in my account. :D

 

Best of luck BTW :)

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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