Thread: Next on the list.....barclaycard

Hi,
I got my credit file from experian today and had completely forgotten about my barclaycard charges. The problem is I'm not great with the paperwork so have lost/destroyed my statements. I don't have the account number anymore. Is there any other way of finding it??

Thanks

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Hi,
I got my credit file from experian today and had completely forgotten about my barclaycard charges. The problem is I'm not great with the paperwork so have lost/destroyed my statements. I don't have the account number anymore. Is there any other way of finding it??

Thanks

Phone them up and tell them you had a house fire (or something like that) and you need a copy of your last statement.

They should be able to work out who you are from your postcode.

Phone them up and tell them you had a house fire (or something like that) and you need a copy of your last statement.

They should be able to work out who you are from your postcode.

on hold.....tra la la!!

on hold.....tra la la!!

Thanks for your help!!

Apparently I need to go into a branch and they can sort it out for me. I tried the house-fire route but they couldn't do anything on the phone!!!

Thanks for your help!!

Apparently I need to go into a branch and they can sort it out for me. I tried the house-fire route but they couldn't do anything on the phone!!!

hi,
I want to start my claim with barclaycard even though my card is now closed!!! I've started my court case with Capital One so thought I'd start my claim with Barclays. However, barclays are saying they are going to charge me £3 per statement (2 and half years worth). I stated the £10 thing and they told me they don't do package deals like that and laughed!!! Cheeky buggers!!!

I am right in thinking they can't charge more than £10 yeah? I got a bit scared incase I'd got it wrong!!! Please advise about this just incase!!! I know it was the case with capital 1.

Have now got my account number at least so I can start properly!!

No. £10 is the maximum they are allowed to charge by law. The Data Protection Act 1998 is very clear about this. The mistake (if you can call it that) which you've made is asking specifically for 'statements'. As far as the Information Commissioner is concerned, statements are not covered by the Data Protection Act (for quite obscure legal reasons), HOWEVER, the transactional information which goes to make up the statements most certainly IS covered by the DPA.

Consider this: your bank archives microfiche copies of all your statements going back to day one. How then do they access the data within those microfiches for their own purposes? (tax, audit, Sarbannes-Oxley etc. etc. etc.). Answer: they obviously have a full computerised record of every single transaction going back at least seven years.

You need to write straight back to them and say that you require ALL data, and remind them of how much time they have left (by law they have 40 days to comply). You can tell them that you will accept statements for transactional information, but they must supply the information.

Forum clean up - your claim threads have been merged. Please try to keep all posts about your claim to a single thread only. Thanks