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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Hi

 

I was wondering if anybody could give me some advice please. I took an endownment policy out back in 1999 i paid £70 a month for approx 18 months with AXA. I then changed to a repayment mortage so stopped paying the endownment.

 

I was chatting to a friend today who told me that i was entitled to the money back, i was unaware of this as AXA had never sent me anything saying i could withdraw it. I telephoned AXA who told me that i could have £107 back and they would send the forms out in the post for us to claim it back.

 

I have been thinking about it all day and am quite angry that for almost 5 years they have had the interest on the money (probably not much i know but even so) and if i paid £70 a month in how am i only having £107 back. If i hadn't of talked to my friend i would never have known i could have the money back so when would someone have told me.

 

Can anybody tell me how they work this out or am i being really stupid?

 

Thanks in advance

Hayley

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  • 2 weeks later...

Hi Hayley

Can you confirm if your policy was (as I suspect) originally sold in connection with a mortgage? If so your basic rights are

A) surrender the polciy and take the much reduced surrender value of your plan i.e. the £107 they have offerred you

Or

B) Consider if the policy was actually missold to you in the first place. Why did you take out an Endowment mortgage? was it becuase you were advised to do so? You may not have received best advice. Why did you subsequently change to a repayment mortgage?

 

It's very possible that if you complain to AXA that your policy was missold in the first place, you will obtain a full refund of all premiums plus interest. It is very unlikely that AXA will timebarr your complaint as you would not have received any letters from them.

I may be able to help you more if you can provide some more information.

Good luck.

WMof3 :)

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Hi Hayley

Can you confirm if your policy was (as I suspect) originally sold in connection with a mortgage? If so your basic rights are

A) surrender the polciy and take the much reduced surrender value of your plan i.e. the £107 they have offerred you

Or

B) Consider if the policy was actually missold to you in the first place. Why did you take out an Endowment mortgage? was it becuase you were advised to do so? You may not have received best advice. Why did you subsequently change to a repayment mortgage?

 

It's very possible that if you complain to AXA that your policy was missold in the first place, you will obtain a full refund of all premiums plus interest. It is very unlikely that AXA will timebarr your complaint as you would not have received any letters from them.

I may be able to help you more if you can provide some more information.

Good luck.

WMof3 :)

 

Hi WMof3

 

I took the endownment out when i bought my house when i was 18 i took it out because the mortgage adviser we had at the time told us that if we had an endownment at the end of the 25 years we would still owe the mortgage amount so the endownment was there to pay it off plus he said we would have approx £15000.00 over for ourselves. We then heard stories of endownments not paying enough so we switched to a repayment mortgage and stopped paying the endownment, we thought it was like a life insurance policy where you paid money in but if you stopped payments you lost the money you had paid in.

 

My friend then told me i could claim it back so i rang AXA and asked them and they said they would send out the forms to claim the £107. AXA then sent me the forms this week but they wanted the original plan documents and i do not have anything relating to the policy as i threw it away years ago so i was just going to forget about it as i dont know what else to do but if you could advise me on what to do it would be much appreciated. The plan lapsed in April 2001 if that has any relevance.

 

Cheers Hayley

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Cool, that's all really good info. Basically you have a case to complain about it being missold. You will need to write to AXA and explain that the policy was missold and the reasons why.

 

I would say something like this (see below) and see where it gets you. They may send you a questionnaire to complete but we can cross that bridge when we come to it.

Dear AXA

 

RE: Complaint concerning advice received on endowment mortgage

 

Endowment policy number XXXXXXX Miss ABC123

 

I are writing to you to make a complaint about the way I was sold my mortgage endowment policy. I believe I was mis-sold this policy and I am requesting you to investigate the sale.

Back in April 1999, when I was 18 years of age and buying my first property I was advised by an AXA Mortgage advisor to take out the above policy.

At the age of 18 I was a first time buyer and believed the advisor when he told me that this was the only method of guaranteeing to pay off my mortgage and in addition I would get a lump sum pf £15,000. In addition;

  • I was not advised that there was any possibility that the policy could have a shortfall.
  • I was promised a lump sum in addition to the mortgage being paid off.
  • I was not advised of any other method of repaying my mortgage.

I paid into the policy for 18 months and then started to worry, having read information in the newspapers that this mortgage was clearly not right for me. I would never have taken the policy out had I known that it may not provide enough money to clear my mortgage. I am not the sort of person who takes any risks with my finances and it is only now I realise how badly advised I was.

As a result I decided that I must switch to a mortgage that would guarantee to repay the debt and therefore I changed to a repayment mortgage. I believed that the money I had paid into the endowment plan would continue to grow and that one day there would be a small sum for me to withdraw.

It is only recently that I have enquired as to the value of the endowment policy that I realise that in fact most of the money paid into the endowment has been lost. Had I realised that this would be the case, I would have complained years ago.

I feel that I have been very badly advised and let down by AXA. I only took out this plan based on advice I was given by your representative and I had no idea that there were other options available at that time. This was my first mortgage after all.

Therefore I feel that you should investigate the circumstances of the sale of this plan as had I known then what I now know I would never have taken out a plan of this nature.

Yours sincerely

They will need to complete a fairly complex calcuation to compare what you would have paid off had you had a repayment mortgage from outset compared to what you have paid off, they will also limit compensation to the period that you switched mortgage types but this should still result in a better offer than £107. No guarantees tho but in my view worth a try.

Good luck

WMof3

 

  • Haha 1
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I got an endowment policy as well to cover my mortgage and I stopped paying it as we were running into debt through Prudential. I orgionally paid an advisor about £800 to get me my mortgage.I then remortgaged about a year later.Do you think I could claim any of this back or is it a lost cause?

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Anyone have any thoughts- I think its a lost cause, but I thought I would ask just in case someone has been in similiar circumstances.

 

Hi

I have no idea about these type of things, why dont you pm WMof3 to see if she can advise.

Hayley

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Apologies for the delay, been off work! Half Term!

 

The only chance you have of getting any of your money back would be if you think you were missold the policy in the first place. The questions to ask yourself would be;

 

  1. Were you offered any alternatives to an endowment mortgage, such as capital & Interest (repayment)?
  2. What promises were you given when you took the policy out? i.e were you told that it was guaranteed to pay off your mortagge plus give you a lump sum?
  3. If you cancelled/stopped paying the policy due to affordability reasons the insurance company would NOT uphold your complaint as a repayment mortgage is marginally more expensive on a monthly basis than an endowment and the ins co would defend the sale on the basis that the adviser offered you the only method you could reasonably afford.
  4. When did you take the policy out? this is quite important in working out how the company would deal with your complaint.
  5. Was this your first mortgage? ins co's look more favourably on first time buyers as you would not be considered to be an experienced investor.
  6. Did you have any stock market shares or other stocks and shares related investments such as a PEP or Unit Trust. If so, the ins co would reasonably expect you to understand how an endowment policy works and therefore would be unlikely to uphold your complaint.

Depending on how you answer these questions (and also depending on which company the policy is with) will indicate the possibility of your complaint being upheld. In my humble opinion you have nothing to lose.

 

Be warned however, it could take months, a lot of effort on your part and in all whilst they may uphold your complaint, the calculations may indicate that in fact you have lost very little.

 

I would complain that you feel it was missold and wait to see what response you get from the ins co. They will no doubt send you a questionnaire to complete and you need to be very careful how you answer the questions. Post back if you go ahead as I may be able to help you some more.

Good luck

WMof3

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1. We were only offered this type of mortgage.

2.The advisor said that there was a slight risk that we could fall short, but this was very unlikely as some rate had never dipped under 6% for years and you may even have a small profit at the end.

3.Yes it was because we were in debt and we had other debts as well.

4. We bought the house in December 1999 so it started then.

5.Yes, we hadn't a clue about mortgages or that there was different types of one. We decided to go and pay about 1% of the house price fee (£960) to get advise from an advisor.To be very honest he was a very dodgy bloke and we shouldnt have got the mortgage as we were self employed and never had any accounts.He got a dodgy accountant to make up false accounts:-o Yes we were stupid, but desperate to get the house of our dreams!

6.Nope nothing like that.

 

Do you think I should send them a letter to chance my luck? If so, is there a template for this. Maybe because of my answer to question 5 I shouldn't even think about this.

 

Anyway,many thanks for your advice- your a great person.

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Hi

To be honest, I think that you would be very lucky indeed if you could convince an Ins co that you had a case to complain. This is mainly because you were told at the beginning that the policy was not guaranteed to pay off your mortgage and therefore you knew there was a risk involved. :(

 

Also if I were you, I would probably not draw attention to myself and lodge a complaint as the whole mortgage situation with your accounts etc sounds really dodgy. I know a lot of people do this, but, if you were caught, technically you have committed mortgage fraud. Even if it was not you that suggested it. The worst penalty for this is a prison sentence for both the advisor and the applicant i.e you. Therefore I think it's best to let sleeping dogs lie.

 

Sorry I can't be of more help.

WMof3

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Hi WMof3

 

Just to keep you updated, i received a standard letter off AXA saying that AXA has a formal procedure for handling complaints and if the matter has not been resolved within 4 weeks of receipt of the complaint, they must notify me of the reasons why. If the matter remains unresolved 8 weeks after the receipt of the complaint , they must then again notify me of the reasons why and provide details of the options available to me.

 

Will keep you posted.

 

Thanks Again

Hayley

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  • 5 months later...

hi hayley

 

i was wondering how you were getting on with your complaint????

 

well i hope:)

 

i'm interested in this as my parents took out an endownment in the 80s and now find themselves looking at a shortfall of at least £7000. (so much for the lump sum to spend on yourselves) anyway about a year or so ago they took out a repayment mortgage so at least they knew the house would be paid for, but carried on with the endownment as there is only a few years left on it and they would have lost much more.

 

i am just looking into what they can do regarding misselling.

 

J:)

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Hi J

 

I sent the letter and as you know they sent me a standard letter back. I then had to fill in a questionnaire type thing asking all sorts of questions about the time i took out the endownment etc. I then had an offer of £2300 which was the money that we had paid in plus the interest. I accepted the offer but i know a few people who haven't accepted the first offer and ended up with a higher 2nd offer. It is worth looking into it.

 

Good Luck

 

Hayley

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fantastic news. well done:D

 

i will be looking into it. as they were told it would cover their mortgage and they would have thousands left over.

 

its outrageous what these financial companies have done and keep doing.

 

many thanks for the reply:)

 

J:)

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  • 3 years later...

Hi,

I hope someone can help.

I have a property for which I pay an endownment to cover half of the mortgage the other half is repayment.

 

The house is in my sole name, I have recently split up from my girlfriend and have left her in the house with my 2 children for which I still pay the mortgage.

However I do not believe they are going to stay there for much longer, as soon as they leave I intend to sell the house and release what little equity there is in it.

 

However currently I am currently struggling with all my bills, basically I want to know if I can cash my endowment in now before I even begin the process of selling the house. the money from the endownment would pay off a loan my overdraft and a couple of cards.

 

Is it legal to cash the endownment in now?

 

Cheers

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