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I started off just by asking for statements which came in about 2 weeks.
Then, following that fatuous interview when the banks claimed that the high cost was due manual intervention, I submitted further application to David Just for records of manual intervention. I received a couple of days later a form(together with request for £10) from their Data Protection Request Team in Andover. I filled in the parts I wanted to and sent back on 2 Mar.
Incidentally, you can request copies of any telephone calls if you know who and when you spoke.
Did they actually confirm that there were no manual interventions as you asked them to in your letter? or were there just none listed? If there were none listed and you have had some DD's (or other transactions) refused doesn't this prove that what Ian Mullen said about 2 people having to manually intervene in transactions was untrue? Could you use this as a defence in court along with the transcript of his interview?
NO they did not say there were none. There just weren't any shown? That is surprising because when I was seriously ill a couple of years ago I did persuade to stop the interest for a few months - no record of that!
Hmm seems to me that SOMEHOW (and I haven't got an answer to how!) we have to get them to confirm that there were no manual interventions. Maybe a follow-up letter to a DPA response could say ..."thank you very much....however you have not confirmed, as requested in my letter that there were no manual interventions. In the absence of any being listed (and the requirement of the DPA that any manual intervention should be??) I will proceed on the basis that you agree that there have been none, should I not hear to the contrary from you within 7 days......
The go back and complain that you consider that the file is incomplete. Tll them that the clock is still ticking and that a complaint will be made if they do not comply.
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
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Sorry no scanner at the moment, but letter merely says"Further to my previous correspondence, please find enclosed copies of your Credit Card staements as requested."
Thank you for your letter of 10 Mar o6 together with the enclosed Credit Card Statements.
However, I my letter of 23 Feb 06 I additionally asked for for disclosure of details of manual intervention or if there none to confirm that this was the case.
As there were no such details unless I hear from you within 7 days I will assume that there were none.
Nice one Richard thanks. Your wording is a little off by the way, I hope you rushed the post on the not the letter.
Your Refxxxxxxxxx
Thank you for your letter of 10 Mar o6 together with the enclosed Credit Card Statements.
However, I my letter of 23 Feb 06 I additionally asked for for disclosure of details of manual intervention or if there none to confirm that this was the case.
As there were no such details unless I hear from you within 7 days I will assume that there were none.
Yours sincerely,
I personally would have worded it like this:
Your Refxxxxxxxxx
Thank you for your letter dated 10 Mar 06 together with the enclosed Credit Card Statements.
However, in my letter dated 23 Feb 06, I additionally asked for for disclosure of details of manual intervention or in the case that no manual intervention was taken to indicate this in your reply .
Your reply did not indicate that any manual intervention had taken place, so I can conclude from your reply, that an automated process was used. If this is not the case, please reply within 7 days to correct your last reply.
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