No.2 son v. The Woolwich

[BlueRuby]

Sent the DPA letter on behalf of younger son on 11th April. The letter was signed for a couple of days later but since then I have heard absolutely nothing - not even an acknowledgment. Ah well!

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[Mumofthreeboys]

Hi Welcome..

Maybe worth aa follow up phone call, to see if they received.. can quite often be more productive than actually waaiting out the 40 days..

rather - get your son to chase them!

Yes, I agree with Don Quioxte, get your son to chase them up!!

[BlueRuby]

You would!!!

[BlueRuby]

Whilst appreciating the Don's (and Mum's) good advice, I decided to wait out the 40 days. I received nothing, not a thing, not even a compliment slip! So on 30th May I sent Dave's template 3 (I think):

"You have failed to comply with my Data Protection Act Subject access request dated 11th April 2006.

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice."

Imagine my surprise when this morning a large envelope turns up with all no.2 son's statements as requested - no accompanying letter or compliment slip though!! Must just have been a coincidence

[BlueRuby]

Preliminary letter going off tomorrow! I'm being really good and giving them another 14 days even though they exceeded the 40 DPA days by a country mile.

[BlueRuby]

Received 2 letters on 10th June, one from Michele Wallis dated 8th June referring to my letter of 25th May (lba re DPA non-compliance) and promising to resolve the matter by 05/07/06. The other from Lynn Worrell refers to their letter of 8th June, encloses a list of charges and says my letter & the list of charges has been sent to Head Office and I will hear from them shortly. This list of charges is headed

quote: 1919 No more charges for this a/c (not true)
consolidated charge enquiry screen

Then follows a list of 10 charges incl. interest dated between 30/06/03 and 18/12/03 only, then exactly the same list repeated!!!

So they haven't so far replied to the prelim. letter of 5th June shown as received on 7th June. They have until 21st June before another LBA goes out.

[BlueRuby]

Yet another letter this morning, this time from Mike Brophy at Barclays and referring to my letter of 5th June. Apparently my comments are receiving attention and one of his team will contact me shortly.

[BlueRuby]

Sorry to have confused you! However, I did say in my post #5

Imagine my surprise when this morning a large envelope turns up with all no.2 son's statements as requested - no accompanying letter or compliment slip though!! Must just have been a coincidence

This was presumably in response to my lba about DPA non-compliance. The three letters I mentioned in my most recent posts were all unsolicited so-to-speak. I have only ever addressed my letters to The Woolwich not to any particular person. And I mentioned the 6 months worth of charges enclosed because it seemed strange when I had already received all the statements on my son's account.

This is the timeline:
11/4 I sent DPA letter
30/5 I sent DPA non-compliance letter
01/6 Statements arrive.
05/6 I sent preliminary letter - charges based on statements rec'd 01/6
10/6 Michele Wallis (Woolwich) writes referring to letter of 30/5
10/6 Lynn Worrell (Woolwich) writes referring to MW's letter!
13/6 Mike Brophy (Barclays) writes referring to prelim. letter of 05/6

Confused? You will be!
They have till 21/6 to refund. If not I then send the LBA.

[BlueRuby]

Sounds like it is all under control

Fingers crossed although with the Woolwich you can never be too sure!
I said 21st June because they received the prelim. letter on 7th June but they have had plenty of extra time already so maybe I should just go for the 19th.:-| I'll certainly send the lba to Mike Brophy as you advise. Many thanks.

[Mumofthreeboys]

All my correspondence was sent to Mike Brophy. I was never told to deal with anone else.

[BlueRuby]

Hello,

I don;t suppose you have an email addy for Mike Brophy do you...Only its time up on my lba but the royal mail cant give me proof of delivery (even though I paid for receorded) and I'm thinking I might email to ask if it's been received, bet they'll say no!!

Thanks and hows it going with your claim??

Debbie x

I agree with 8835 - just assume they've received it, I'm sure they have. Stick to your dates and go ahead with the Moneyclaim.

I'm just about to file a claim!!