Thread: Abbey's Mistakes

Help! I have a tale of woe, and need advice....

I started my 1st claim against Abbey in Aug 2006. I claimed a measley £167.00. Immediately Abbey refunded £30 as a 'jesture of goodwill'. I continued the claim, for the balance of £137, through the county court and eventually recieved a settlement in mid November 2006. Abbey then made a mistake, and credited the account TWICE with £274.00 (2 x £137). I immediately wrote back, made them aware of their error, and asked them to remove the excess funds from my account. Abbey's mistake.

On 29th November I recieved a letter. This letter thanked me for my honesty in highlighting the error, and confirmed that 'no further action' would be taken on my account. Great, the money's mine, and it's official. Abbey's decision to let me keep the money (and I have it in writing!).

While the first claim was being settled, I'm still getting charges. In early January I start a second claim for £315.00. I've sent initial letter and lba. I recieve a reply this morning offering me £181.00. The amount offered is this claim LESS Abbey's mistake with my first claim! This I'm not happy about!

My feeling is to continue with the second claim, for the full amount, through the County Court if necessary. The mistake with the first claim was Abbey's fault, and it was their decision to let me keep the overpaid funds. They now seem to have gone back on their written word.

What I'd love to know is how does the law and the courts stand on this issue???

:o HELP PLEASE!!!! :o

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I've had a good read. It seems like the law, Nick and I are of the same opinion!

Thanks for your help, Nick.

I'm sure my written response to Abbey will be interesting!