Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Just posting this as I'm aware that some people may not be aware of the Code of Practice for traders on pricing which was brought in in 2005. This is an addition to Part 3 of the Consumer Protection Act 1987 which deals with misleading prices (enforced by Trading Standards).
It's a fairly common misconception that traders offering goods in a sale can quote a "previous price" that had previously applied in another of their outlets for a period of time. This is not true.
The Consumer Protection (Code of Practice for Traders on Price Indications) Approval Order 2005 closes this loophole as so:
1.2.2 In any comparison with your own previous price—
(a) the previous price should be the last price at which the product was available to consumers in the previous 6 months unless the situation covered by paragraph 1.2.8 below applies;
(b) the product should have been available to consumers at that price for at least 28 consecutive days in the previous 6 months; and
(c) the previous price should have applied (as above) for that period at the same outlet where the reduced price is now being offered.
It also covers a bugbear of mine, service charges in restaurants:
Service, cover and minimum charges in hotels, restaurants and similar establishments
2.2.11 Do not include suggested optional sums, whether for service or any other item, in the bill presented to the customer. If your customers in hotels, restaurants or similar places must pay a non-optional extra charge, eg a "service charge"—
(a) incorporate the charge within fully inclusive prices wherever practicable; and
(b) display the fact clearly on any price list or priced menu, whether displayed inside or outside (eg by using statements like "all prices include service").
Lots of other things are covered too, including postage charges, call out charges, price comparisons, introductory offers, resale of tickets, price promises, holiday charges etc, but I won't spam you all with too much information!
Pricing in shops
charges etc, but I won't spam you all with too much information!
Reply With Quote