Thread: Bean's Timeline (Morgan Stanley)

Hellooooooooo!!!

I wrote to Morgan Stanley to say that by now they should be familiar with the CAG process for claiming back credit card charges.

I guaranteed to take the Preliminary Request for Payment, letter before action, county court claim route if they chose to play it that way, but said that as an alternative, and because they have otherwise treated me reasonably in the past, would they tell me what charges and interest they had taken and would they offer to repay that sum?

I sent my Data Protection Act Subject access request with the letter, dated 3 October 2006.

They responded by letter dated 4 November 2006 with an offer to refund £216. I phoned in late January 2007 (my delay of several weeks) to discuss it further and we have just reached a settlement of £550 which equates to the charges and interest taken.

I think that this is a progressive, responsible and mature response from Morgan Stanley. They could easily have chosen to go the typical route that the banks have us go but I am pleased to say that, at least on this occasion, they have not.

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Well done Bean. I think they are reasonable as they settled in full with me after lba sent and it included compounded contractual interest! Wish others would take a leaf out of their books!