Thread: MBNA/ABBEY platinum card

hi guys

Made the DPA request for my statements and have still not heard anything back. BUT I did manage to download some visa card statements online so have sent an initial request for refund letter asking for £200 which has been debited from my account in the last four months alone

If I ever do get my statements from MBNA, I will see if there are any charges which go back beyond October 2005 and if there are, I shall also be going back to them for those charges as well.

will keep you updated,

xx

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Dear All

Yesterday evening I returned home to find a letter from a Rachel Claridge, Customer Advocate Office Manager (my god, how MANY tiers of staff do they have in these banks??!!!) anyway, briefly, the letter says:

Thank you for contacting us. We will ensure you receive a full written response within 28 days from the date of receipt of your letter. I have enclosed a copy of our internal complaints procedure blah blah.

Yours sincerely
Rachel Claridge

This letter was in response to my initial letter for a refund.

PLEASE can I just get your advice on one question? I'm wondering, now that I have this letter (which I am taking as a sod off letter), can I go straight to the lba letter, or should I wait for the initial 14 day deadline to expire, then go to LBA, then to moneyclaim should I not hear anything further? what do you think?

Many thanks guys, I hugely appreciate it!! lois xx

P.S. on another note, issued my first claim form yesterday ... all very nerve-racking but exciting at the same time if that makes sense?!

ok, cool, I'll wait 14 days then I'll issue the lba

thanks surreyscouse!

YEY !!

Guess what? Got a £220.00 refund to my account on Friday,

two down, two to go ....

lou xx

letter before action
I'm just about getting used to the terminology now lol