Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



+ Reply to Thread
Results 1 to 8 of 8
  1. #1
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    JustJon Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2007
    Posts
    87

    Default General questions not answered in FAQ

    Hi,

    This is my first post so hello everybody. I am about to start my claim against First Direct and I have some questions that don't seem to be answered in the FAQ:

    1) The "days to leave before next letter" specified in the step-by-step guide, are these working days or everyday days?

    2) If I wanted to claim for a £35 charge, would I claim for £35, or £35 minus what it actually may of cost the bank eg £35 minus £1.50 for instance?

    3) I've complained about a charge in the past (on the phone) and the bank has subsequently refunded 50% of it. Does this mean that I can no longer claim the other 50% because I have "agreed to it"?

    4) If for some reason I get the calculations wrong about how much is owed to me and the case ends up going to court, does this mean I will loose by default?

    5) I have quite a large sum of money (well it is to me) in a savings account with the same bank, I also have another savings account with their parent company (HSBCicon). Is this money safe or should I consider moving it?

    Thanks a lot for reading this, any help or advice would be appreciated.

    Thanks,

    Jon

    Similar Threads:

  2. #2
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    smesin Novitiate smesin's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2006
    I am in
    Derby
    Posts
    56

    Default Re: General questions not answered in FAQ

    Quote Originally Posted by JustJon View Post
    Hi,

    This is my first post so hello everybody. I am about to start my claim against First Direct and I have some questions that don't seem to be answered in the FAQ:

    1) The "days to leave before next letter" specified in the step-by-step guide, are these working days or everyday days?

    2) If I wanted to claim for a £35 charge, would I claim for £35, or £35 minus what it actually may of cost the bank eg £35 minus £1.50 for instance?

    3) I've complained about a charge in the past (on the phone) and the bank has subsequently refunded 50% of it. Does this mean that I can no longer claim the other 50% because I have "agreed to it"?

    4) If for some reason I get the calculations wrong about how much is owed to me and the case ends up going to court, does this mean I will loose by default?

    5) I have quite a large sum of money (well it is to me) in a savings account with the same bank, I also have another savings account with their parent company (HSBCicon). Is this money safe or should I consider moving it?

    Thanks a lot for reading this, any help or advice would be appreciated.

    Thanks,

    Jon
    1) everyday days
    2) £35 minus nothing
    3) leave that charge out or claim half of it
    4) its a possibility, do your research first
    5) it should be fine if you are not claiming from these accounts... however anything is possible but they should give plenty of notice if they were to close them


  3. #3
    NATTIE
    Guest

    Default Re: General questions not answered in FAQ

    3) claim the other half
    4) yes, but unlikely as you will ask for help on here
    5) advice here is to open an account with another bank.


  4. #4
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    JustJon Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2007
    Posts
    87

    Default Re: General questions not answered in FAQ

    Dam that was quick (you must of been waiting to respond )
    Thanks for your answers.

    The reason I asked 3 and 4 is that there are lots of occasions where I have complained about charges and the bank has given 50% refunds (I would like to get the other 50% back if possible). Unfortunately this makes it a bit harder to identify what I've actually ended up being charged - Because I've had partial refunds one month for charges the previous month. I just wouldn't want to get to court for them to say "Well actually Sir we refunded half of that £30, so you can't have anything at all".


  5. #5
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    smesin Novitiate smesin's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2006
    I am in
    Derby
    Posts
    56

    Wink Re: General questions not answered in FAQ

    Quote Originally Posted by JustJon View Post
    "Well actually Sir we refunded half of that £30, so you can't have anything at all".
    They wouldn't.... they have too much to do never mind quabbling about £15!!


  6. #6
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    maangov Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2006
    Posts
    180

    Default Re: General questions not answered in FAQ

    Hope you don't mind me hijacking a bit JustJon - you've raised something i havent considered.

    RE point 4) Should you lose by default, can you simply launch another claim afterwards for the correct amounts?

    Cheers
    Mike

    __________________
    HSBC A/C - WON! - £1,575 Charges, Stat Interest and default removed before court!
    HSBC CC - WON! - £1,025 Charges, and Stat Interest refunded
    ARGOS - WON! - £250 Charges & Contractual Interest
    CREATION WON! - £180 Charges & Contractual Interest
    BARCLAYCARD- Court Date Set - 09/10/2007
    EGG - SAR Sent 22/12/06, ID Sent 05/01/07. No progress yet.

  7. #7
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    JustJon Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2007
    Posts
    87

    Default Re: General questions not answered in FAQ

    Quote Originally Posted by maangov View Post
    Hope you don't mind me hijacking a bit JustJon - you've raised something i havent considered.

    RE point 4) Should you lose by default, can you simply launch another claim afterwards for the correct amounts?

    Cheers
    Mike
    Not at all, I'd like to know the answer as well.
    Also, how inaccurate do you have to be to have it thrown out of court? (Not that I'm planning to make mistakes I'd just like to know)


  8. #8
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    meagain Highly informative meagain Highly informative meagain Highly informative meagain Highly informative meagain Highly informative meagain Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    May 2006
    I am in
    <---- over there
    Posts
    1,325

    Default Re: General questions not answered in FAQ

    If your claim is excessive, the court may adjust it down, but it will not adjust it up if you claim too little.

    HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

    Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941



Browsealoud
Video Tour



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE