Thread: Baby Boy Jasper v Goldfish

When i spoke to someone at Goldfish regarding statements for the past 6 years, i was Quoted £5.00 per statement?! so if me maths is rate that comes to £360.
So if I send a cheque for £10 do i only get 2 statements.
Has anyone else had this problem?
Has anyone been sucesful in claiming back from Goldfish?
Ta very much, great site!

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Baby boy Jasper,

Don't let Goldfish bully you. Do not make telephone requests.

Start the ball rolling by sending the Subject access request letter and attach the correct fee of £10 required by law. That is what the law says. If they refuse to comply after 40 days, they would be breaking the law. Send your letter RECORDED delivery.

The person you spoke to on telephone maybe inexperienced in your request.

The following links may help:

Step-by-step instructions
http://www.consumeractiongroup.co.uk...hlight=library


Contact details of banks
http://www.consumeractiongroup.co.uk...ils-banks.html

Good luck

I have received confirmation today from Goldfish regarding my request for statements (D.A.R.).
They say that the 40 days to carry out this request should be concluded by 14 April '07.
Oh & they have also taken the £10 payment (postal order).

It seems ages since I was on here last, anyway I have received copies of statements & an offer exactly 40 days to the day that I requested them.
It seems they have carried out all the work & come up with an offer.
The list of charges are on one page with two totals.
1 are the actual charges they say they have charged me since March '01.
The next total is their offer which is an insult. Basically it is £550 less than the charges they have taken off me.
The accompaning letter goes through all the jargon of "we feel the charges are fair & we have now set the target to £12 charge level as set by the OFT"
They want me to sign & accept this approval of the 'offer' in 'full & Final settlement of my complaint.
The account has been over it's limit for a while even though i have no card & the fact that they 'closed'? it over 2 years ago.
The refund would be placed into the account.
However, the account is not used now as they have issued a 'Default Notice fee' to it as well (& charged for it) Plus, I am having to pay the account back through a debt managment scheme.

Please could someone advise me please as what to do next!?

hiya-i had a goldfish account which was closed a few years ago-what address did you send SAR to jasper?

hi jasper-what phone number have you ben contacting tham on-i dont even have my account no so i need to contact them first to get it-thanks

Thanks for that TINK660.
What letter/Template did you use for accepting only part settlement.
Would I have to send the agreement letter that they sent me?

Hi Jubaxt.
I'm at work at the moment, so I don't have the address.
Off the top of my head I think it was in Glasgow.
I'll check when I get home, but it won't be till tomorrow now.

Just found a phone number.
Try 0845 609 0619.
They might be able to help.
Have to go now.

I sent Goldfish a request for statments and they took 38 days to send them. They had totalled all my charges for me and it came to £875. They said that as a goodwill jesture they will refund me £299. I sent them a letter before action letter saying no, I wanted the full amount and they had 14 days. ON the 14th day,today,I got a letter saying they admit no wrong doings but as a goodwill jesture, they will refund me the £875.
I WIN, THEY LOSE!! This site has helped me alot.

The L.B.A. letter is my next stage.
I've got problems with my email at home at the moment so I am a little behind.

Hi Jasper

My lba went to Goldfish on Friday (I had a similar response and offer to my SAR as you). I then received an offer to refund all the charges (but not interest) on Saturday as a response to my Prelim.

I am however going to push on with my claim for contractual interest (around £500).

Hopefully you'll have your 100% charge refund letter through shortly

G

Hi jubaxt,
I had the same happen to me regarding the tracking.
No one had actually signed for it at their end.
However I did eventually receive a letter from Goldfish stating that they had received the request & that it would be dealt with within 40 working days.
It's when you get a letter of offer from them that you have to laugh (or cry) when they insult you with the 'stupid' low refund.

I got the letters etc off them. I got the letter saying they will refund the £875. Im still wating for a cheque off them. The account was closed but I owed £25. When I called them today, the account is now 0 and closed. But she says on her screen there is no copy of the letter of acceptance I returned to them nearly 2 weeks ago. I have said to her that my account has been paid off with part of my £875, so wheres the rest. She is going to make some phone calls for me.
On her screen, she said that a letter for the refund of £875 was sent out to me. They are waiting for a response!! I said I sent it over a week ago, recorded delivery. She couldnt explain how my account was now paid up when Ive made no payments!
I said I need an answer by tuesday! Keep you posted.....