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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Repossession (Bailiffs in scotland !!)


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Hi , I am a new member looking for some help/advise about car repossessions in Scotland by bailiffs because as far as I am aware bailiffs have no powers in Scotland. I had my car reppossed by Bailiffs without a court order even though it says on my loan aggreement that after I have payed over one third of the balance my car cannot be reppossed without a court order or my conscent.

 

I only borrowed £600 with an APR of 370% the loan was secured on my own car valued at around £1200 I have payed the loan company over £1400 back and now they have sold my car:sad: . I have since found out that the reason they uplifted my car was 2 payments I had made to the loan were never recived but I do have proof I payed the insalment as I payed using internet banking . The car was uplifted because the company thought I was 2 months behind in my payments wich was untrue as I hade mad the payments .

 

Traiding Stadards have told me that this action was illegal and they sent the company a letter stating that I would be entitled to all the money back I had payed into the loan . Traiding Standard were told by the company the they dont often get a court order so this is happening to others . I have been told by the CIB that I do have a case and I should look to take the company to court but as I cant get legal aid it would cost me more to take them to court that the cars worth . Cheers Alex,

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This was theft - no Bailiffs have jurisdiction in Scotland, it would have to be a sheriff officer. If you reported it as theft, police would probably say it was a civil matter and do nothing more, however do you know which firm did the reposession? You could then complain to their trade body and cause them aggro.

 

As to satisfaction, there's no legal aid for civil actions, but depending what you paid and seek to recover, you can take the Small Claims track (under £750) Summary Cause (under £1500) and Ordinary Action (over £1500) the first two you can do yourself, but the last one need a Solicitor. Do remember if successful, you get all your costs back, plus that of your solicitor - so it might be worth considering this.

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This was theft - no Bailiffs have jurisdiction in Scotland, it would have to be a sheriff officer. If you reported it as theft, police would probably say it was a civil matter and do nothing more, however do you know which firm did the repossession? You could then complain to their trade body and cause them aggro.

 

As to satisfaction, there's no legal aid for civil actions, but depending what you paid and seek to recover, you can take the Small Claims track (under £750) Summary Cause (under £1500) and Ordinary Action (over £1500) the first two you can do yourself, but the last one need a Solicitor. Do remember if successful, you get all your costs back, plus that of your solicitor - so it might be worth considering this.

 

Thanks for that advise , I looked into Summary Cause I am considering taking this action however I am trying to get all the information I can get before I go down that road . The name of the company that reposed my car is Gemini International who were acting on behalf of the loan company log book loans who have the log . Cheers Alex

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You might want to take advice from CAB as to who (in their opinion) is the best to raise action against. If it was me, I'd go with the Finance House, as it was they who instructed Gemini - hopefully you've got some documentation to prove they took the vehicle? Who was the Registered Keeper of the vehicle.... did 'Log Book Loans' retain this?

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You might want to take advice from CAB as to who (in their opinion) is the best to raise action against. If it was me, I'd go with the Finance House, as it was they who instructed Gemini - hopefully you've got some documentation to prove they took the vehicle? Who was the Registered Keeper of the vehicle.... did 'Log Book Loans' retain this?

 

 

The log book was retained by log book loans and I did sign a sales document saying I had sole the car to them but I also got an standard HP agreement . There is a part of the aggrement that states

 

"If you fail to keep to your side of the Agreement but you have paid at least one-third of the total amount payable under this Agreement,this is £483.16 Logook may not take back the Vehicle against your wishes unless he gets a court order. (In Scotland he may need to get a court order at any time) If he does take them without your consent or a court, you have the right to get back all the money you have paid under the agreement."

 

Cheers Alex,

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Seems fairly straightforward then - they've screwed up. Providing LBL do confirm they reposessed the vehicle, (and it wasn't 'stolen' by somebody else (!), just write to LBL stating the facts and pointing out they are in breach of Term X of your contractr. As such, you require full payment of £XXX within 21 days. If this is not received, you will raise an action against them for full recovery of the moneies owed, plus costs.

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Seems fairly straightforward then - they've screwed up. Providing LBL do confirm they repossessed the vehicle, (and it wasn't 'stolen' by somebody else (!), just write to LBL stating the facts and pointing out they are in breach of Term X of your contractr. As such, you require full payment of £XXX within 21 days. If this is not received, you will raise an action against them for full recovery of the moneies owed, plus costs.

 

Traiding Standards wrote to LBL saying that they were in breach of the contract LBL just said that I had said during a phone call to them at some point " If you can find the car you can have it" this was not true I never said anything like that at any time . They said that they were using that statment from me as consent to pick the car up.

 

I was looking through the Scottish Executive web site today and I found some useful information that might help me it was about "Wrongfull Diligence" according to the Scottish Executive a person can claim damages and the good returned if a company uses Wrongfull Diligence . This is what they said

 

"There are a few situations where there may be said to be strict liability for wrongfull diligence . All that must be proved is the wrongful use of the diligence to establish liability for damages . This would be the case when there was no warrant at all to justify the use of diligence. "

 

I would have thought was also straight forward as Gemini never had a warrant or court order , I will mention this when I visit the CIB later this week but without legal aid I am not sure how I can do anything about this wrongfull Diligence without going to court . Cheers Alex

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Your in danger of being sidetracked and playing the lawyers at their own game. You cannot act yourself in pursuing 'wrongful diligence', and whilst it might be a useful avenue to explore if everything else failed, I don't see how this can benefit you in the short term.

 

As to LBLs statement that you challenged them to find the car, this is wrong for so many reasons - they'd have to prove you said this, do they have a recoding of you saying those words? If not, they'll have difficulty in getting a Sheriff to believe them. Just call on them to return the cash you paid, and if they do not this, you will employ due dilligence of your own to make them appear in court and obtain satisfaction.

 

Take the simplest route, it's faster and cheaper.

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LBL won't have a recording of me because I never said it in the first place the only thing that concerns me about going taking them to court on my own is the sales aggrement that said I sold the car to them .

 

I will talk to the CAB on Monday I will ask them if that makes a difference, if they say it dosen't then I will go ahead with the Summary Cause action . I cant see however that it should be a way for them to get away with taking my car . Cheers Alex

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If the agreement states that you sold the car to them, then there will have been a consideration (payment) made to you? If not, that part is immaterial as if no money changes hands, you haven't sold them anything. I agree they shouldn;t have done what they did, and it shows an amazing disrespect for your rights, perrhaps there IS something you can do at a later stange to address this, but in the short ter,. if you don;t have your car, you want your money, and I see nothing wrong with that!

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I went to the C.A.B today they said they would write to log book loans again so I have to wait until I can go to court . They said if we don't get and joy this time we will try going through the courts. Alex

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