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Hi I sent a request for information to Egg on the 9 December 2006 and today recieved a letter (dated the 19 January 2007) saying I haven't sent them the required 'identification documentation' as requested in their letter dated 22 December 2006? I didn't get this letter so am quite confused. I sent them a secury e-mail stating that I am requesting the info be sent to me at my regestered address, so why the need for further documentation? I also told them that in order to send the secure e-mail i need to login, surely this is proof of identity enough? I also refered them to the Data Protection Act 1998 and that they were legally obliged to give me the info.
What can I do if they continue to be arsey? Also I was wondering if i could claim back the £10 for the Data Protection Act 1998 inquiry?
I had the exact same dispute with them and they eventually caved when I sent them this email below. Good luck mate, the Egg is cracking good and proper now!
Further to your letter email dated xxxxxxxxxx I am writing to you via your Secure Web Messaging service to confirm that I xxxxxxxx of xxxxxxxx wish to confirm my identity for the purposes of my written request for a Subject Access under the Data Protection Act dated xxxxxxxxxx.
Details on your own website state that I can use the Secure Messaging Service to request this service as quoted below.
"What products and services can I use secure messaging for?
You can communicate with us using secure messaging about all of our products and services, even ones you don't currently hold."
As the address that I require the DSIR to be sent to is the same address that you currently hold on your files in relation to my accounts, and the fact that I have responded to your letter of inquiry for validation of identity, and the fact that I am using your own secure messaging system which verified my person at login, is more than enough validation of the fact that I am the one and the same xxxxxx of xxxxxxxxxx.
Please therefore continue with the DSIR that I submitted as requested. I am taking this email as more than satisfactory verification of my person and you have 40 days from the date of the original request which you would have received on xxxxxxxxx, along with the cheque for £10 with which to comply. Failure to take this email as such verification of my identity and my address will be seen as yourselves effectively saying that you don't trust your own secure messaging system, a matter with which I will happily take further.
Excellent! I was wondering if the a secure message would be good enough. If don't get an answer from them then i will paraphrase your e-mail (if thats ok).
In response to your letter of 19 January 2007, I believe you can take the secure e-mail I sent on the 02 February 2007 as my 'proof of identity'. I also include a letter from the European Patent Office as further proof of my identity and expect this to be returned to me promptly. If this is not good enough for you I will make a formal complaint to the Information Commissioner’s Office, since you would be in breach of the Data Protection Act 1998.
I fond out they wants a bank statement or bill with my name and address on... hmmm, so i can apply for a loan online after the online security but this isn't good enough for accessing data they have massed about me
Having now received all the data Egg had ever saved about me (even my original application forms)! I have now calculated they owe me £428 and I'll be sending them a letter today!
"1. Your CC agreement with EGG clearly states that charges will be added to your account if you exceed your credit limit or fail to make your contractual payments...
...You exceeded your credit limit or failed to make payment on 23 occasions.
2. You allege that these charges are a penalty. you have put forward no evidence to support this allegation and we do not accept it. Egg recognises that customers sometimes exceed their credit limits and/or fail to make payment and has systems and processes in place to deal with this. these include the use of computer systems,staff and other necessary costs...
... These charges therefore represent a genuine pre-estimate of the loss caused to Egg by customers who break the terms of their agreement."
They then go on to say that since they reduced their charges to £16 (even though the OFT says it should be £12!) they will pay me £4 (the difference) for the 15 times they charged me £20. This totals a laughable £60.
Ok, any advice? I'm gonna write them a final warning that I'll start court proceedings in 14 days. But should I address their points too? has anyone had the same letter? I heard that Egg have been sending these letters out, you threaten court action, and they then pay up?
Erm, sorry if I offended you some how Mistermind but I thought the point of this was to get support and to ask questions? I've not got this far before, and I'm not an expert so I will need to ask questions from time-to-time. Also I'm sure people will ask the same things - its the nature of the beast. I had actually searched to see if any one was in my position and wasn't being lazy, as you imply. Unfortunately, I hadn't found what I was looking for although I was sure I'd read about a similar letter to mine before so asked for advice. For this I am very sorry!
Frankly, I'm not very impressed with your attitude.
LOL! yeah, I just read what I wrote... ah the joys of dyslexia!
Having now read your thread, Moc1982's and Irishrose's its answered my question. But seriously there is still no need to get sarcastic and offensive. I don't have time to read every single thread every day and can't always find what I want through searching, so I will need to ask questions which may seem silly to you.
Glenn Vs Egg Crdit
on the 9 December 2006 and today recieved a letter (dated the 19 January 2007) saying I haven't sent them the required 'identification documentation' as requested in their letter dated 22 December 2006? I didn't get this letter so am quite confused. I sent them a secury e-mail stating that I am requesting the info be sent to me at my regestered address, so why the need for further documentation? I also told them that in order to send the secure e-mail i need to login, surely this is proof of identity enough? I also refered them to the Data Protection Act 1998 and that they were legally obliged to give me the info.
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