Hi All

I need major help & advice with International Motors Finance

I have a car loan with them in my Dads name, which I pay money into my Dads account for. However because its in Dads name they won't speak to me about it.

Last month Dad's darling bank bounced their payment, so I sent them a cheque to cover the payment and asked them for a D/D mandate form so I can set up a new D/D out of my own account.

Yesterday they kept ringing Dad up at work harrassing him about the payment. He could talk to them at the time so said he would ring after work.

When he phoned them he got the rudest most arrogant person on the other end of the phone! Apparantly they haven't received the cheque I posted and this guy called my Dad a liar when Dad said that it was posted. This guy was literally BULLYING my Dad over the phone & shouting at him, as I was in the room at the time and could hear him. My Dad actually hung up on him after a while, as he shouldn't have to be subjected to that sort of behaviour from these people BUT......the awful/nasty guy phoned my Dad striaght back - the cheek of it! His behaviour was absolutely appauling and I need to send off a VERY STRONG complaint letter. If anyone has a good template letter I could ammend it'd be much appreciated as I'm not that good at getting my point accross without waffling in letters.

Also we occurred lots of charges from them. I've written and asked for them back BUT they are absolutely adament that these charges are perfectly lawful for them as they say that the OFT's findings don't apply to the car industry!

Please could someone clarify for me. These people are seriously nasty to deal with.

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