Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I have been following this site with interest as an ex-Abbey Employee. Not, unfortunately, their Banking side but their Benefit Consultants which they sold off in 2001/2002.
There are a few things I think would help you all in getting in contact with the necessary people as follows:
Email addresses for Abbey are quite simple:
firstname.lastname@abbey. com so for instance if Inga Kirkman is dealing with your case, as she is mine, then you email her as follows:
I sent her my first WITHOUT PREJUDICE email today, with a read receipt, and it's not been rejected yet!
Data Subject or Subject Access Requests (DSAR or SAR): you should not waste your time with individual departments but with the following:
Data Protection Team
Regulatory Compliance
Abbey House
201 Grafton Gate East
Milton Keynes
MK9 1AN
I did the accounts request first to the Data Controller via Customer Services. Like most of you I had a less than satisfactory service. It seems they did not send it onto the proper people ie the Data Protection Team
I then wrote to Abbey re my loan which had PPI sold as part of the sales process. I marked this one for the attention of The Data Controller, but at the registered office address in London.
Well this one was sent to the above and within the statutory 40 days I received the following records they held on me:
Complaints Systems, Customer Enquiry Screens, Bank Account Microfiche, Debt Management Operations, Buildings & contents insurance, ANMF Mortgage Lending System, Savings Account, Quest Screens (an internal system), Personal Banking System, Aces Screens (a further internal system) & Credit Agreement (the only thing actually relating to the loan).
Suffice to say I discovered more charges not previously provided under my account details request (the Data Protection Act breach will be dealt with) and other system details I have found useful.
I trust this proves useful to you all and I will update you all when I have completed my case and make my donation to the site.
Claims as at 24/01/07:
Abbey Current Account:
£884.79 at Lambeth CC, requested defence be struck out & allocation questionnaire completed for 22/01/07 increasing at 50p per day Abbey Joint direct debit Account:
£1,279.41 as above increasing at 80p per day Costs on above two:
£130.00 increasing at £10 per spent plus postage & stationery Abbey Credit Card Fees:
£550.63 including interest, paid £224.36 including interest as they reckon a lot of fees requested had been refunded still to check. This was with first letter! Abbey Credit Card PPI:
£1,472.76 denied claim as they believe I asked for, next letter to be drafted Abbey Loan PPI:
Info received, first letter/calc to be done Co-op Credit Card Fees:
Info recieved, first letter/calc to be done Co-op Credit Card PPI:
Info received, first letter/calc to be done Direct Line Loan:
Info received, first letter/calc to be done Funding Corporation Loan PPI: NB THEY ARE PART OF CAPITAL ONE
Removed from credit agreement and premiums paid refunded Funding Corportaion Loan Rate:
Set up incorrectly at 28.9% denied it was wrong jut agreed it was and settlement figure reduced by £1,700. Still not happy!!!! AXA PPI Claim on Capital One CC:
Still refusing claim, CC action about to start...
Hi and welcome, what can you tell us about the amount of time that Abbey hold onto account information , they are trying to tell us that it is destroyed after 6 years, personally I think that this is poppycock, I cant beleive that they destroy any data on an account that is still current
Lula
Lula v Abbey - Settled Lula v Abbey (2) - Settled Lula v Abbey (3) - Stayed
Welcome to the site. I see you have been registered for a while now. Is the name your using an alias or your own name. If it is, i would recommend you get it changed. You don't want your old employers watching your every move.
Ex-Abbey Employee: IMPORTANT INFORMATION
as an ex-Abbey Employee. Not, unfortunately, their Banking side but their Benefit Consultants which they sold off in 2001/2002.
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Re: Ex-Abbey Employee: IMPORTANT INFORMATION
