Thread: I need some advice, Ive been stupid! :(

Hi there,
Its kind of hard to say what will have happened to the bill. I would advise sending an SAR request to them along with your change of address ( look in the templates library for a copy) along with a £10 Postal order so you can at least view your charges and whats been happening on your balance.

If they have charged you, you could attempt to reclaim them. I would read through the FAQ's etc to give you an idea of whats involved.

Hope this helps

It's impossible to say what the balance will be now & to predict what RBS will have done about trying to collect the outstanding amount or what charges you will have incurred. They may have withdrawn the 6months interest free offer as you did not pay - this is often in the T&C of this sort of offer.

you will probably find they will have defaulted you for the debt & entered a note on your credit file. They may have even passed the debt to an outside agency for collection.

As the maxibon said you could go down the SAR route or even just call/write explaining the situation & ask to be brought up to date on the account etc. By going the SAR route at least you will have copies of your statements so you can see exactly what you have been charged and this will hopefully assist you claiming back some of the charges.

I think the key thing when you owe someone money is to talk to them & try & arrange a re-payment plan - hopefully they will be co-operative with this. If they've passed on the debt then they should give you the new contact details to try & arrange this.

Obviously once you contact them & tell them where you are then you are comitted to paying this back - I spose it's probably only a matter of time before they 'find' you anyway tho isn't it?? Dunno how these things work tho if I'm honest!

Good luck with everything & I hope you manage to get something sorted soon

Personally, I wouldn't send them a letter first. What will they do if they get a letter from you explaining a change of address? Will their priority going on giving you a status update or chasing you for your debt? Your debt of course.

Ring them up and ask for a status update, try and avoid answering where you've been. See what they - have you been defaulted, what is the balance, who is managing the account atm. Once you know where you stand, tell them you will ring them back regarding repayment and stuff. Don't give them your new address now, wait until......

Send off an SAR requesting your statements. Expect a barrage of letters through the post once you've done that! Hopefully you won't have to wait too long for your statements and the quicker you get them the quicker you can send of your prelim. If by some miracle they haven't brought in the DCA, you can write on your prelim that the account is in dispute, this will then stop them being able to instruct debt collection.

Get a lot of reading in about successful claims where they have had defaults removed as you might need the knowledge. I would expect a late payment and over limit charge every month since you left it. Plus your interest, plus a couple of service charges probably.

Man is that going to be a big statement to send back!!

You could even skip the phonecall by checking online? Were you regsitered for Internet Banking? If not, see if you can register without having to speak to anyone. Worth a shot.

Well it's not good for your credit rating......

Default (finance) - Wikipedia, the free encyclopedia

As part of your claim you will be able to request this to be removed (I think) as the default will be as a result of bank charges.

Originally Posted by brobins

OK, I am going to ring them today..

Should I not ring them and set up a direct debit to pay off the min a month to keep them at bay in the meantime? Could I request the statements over the phone? The account is less than a year old so there shouldnt be too many for them to sort out!

If it has gone to an outside agency I assume there will be alot of charges by them added which I may have to pay?

Not looking forward to this but It needs sorting!

Many Thanks

I think you're probably past the minimum payment stage as they will have defaulted you for the full amount. Once you get your statements & work out what charges you will be claiming then once your prelim is sent your account will be in dispute by you.

This hopefully will buy you some time as there are grey areas over persuing/defaulting accounts in dispute. You could always try & reach some agreement over a repayment plan if you wish as once this is sorted you will still owe them money & I spose it's all gonna come off the balance ... the sooner you start paying n all that.

The general advice is don't ever set up d/debits to lenders (except your mortgage) this way you control your money not them

Good luck - keep us updated

PS - DON't give them your telephone number ... not even a mobile - They will hound you forever & they realy are not entitled to have it ... just tell them you don't have one!

No point - the debt is no longer with Halifax so go get em....

If you send away for a credit file (from experian) you will be able to see the extent of the damage. It costs 2 pounds.

Lol, sorry was a bit ambiguous. No point in waiting. Get your S.A.R - (Subject access request) off NOW!!!

Repairing your credit score might be as simple as sorting this claim out. Read up on successes with defaults being removed in the successes folder. Not really my area of knowledge but I know people have their defaults removed as part of this process.

If it isn't removed from this, the default is on your account for 6 years. Unfortunately, it might prove to be a lot more expensive than the extra £150 in charges as it will affect your chances of getting preferntial rates on credit. Sorry to be the bearer of bad news........all the more reason to understand what you need to do to get it removed.

Don't really need to know right now. Your SAR won't be any different.

In the meantime you can find out by applying for your credit file from experian. If you do it on their website, it costs and pound and you should have your file in 10 days I think.

If that what it says in the instructions.......I don't know because I've not had to use it. Of course, you need to get that credit file first so you can find out!

Originally Posted by brobins

Right ok I see..

So I include the request to remove the default in the prelim, lba and money claim then?

Thanks for your help, I think I am understanding this a bit better now..

If you are going to request default removal in your POC then you will have to use the N1 route as the form on MCOL will not have enough characters - it's limited to how much you can use on the online form

Originally Posted by brobins

Hi a small update to this,

Today I rang Moorcroft to make a payment! (I had arranged a 3 payment plan) i.e £428.27 slpit into 3.. Only they today offered me a £85.65 discount to settle the account today which worked out at £342.62.. Obviously I accepted and paid it all off to close the account..

Now, is this common? And could this effect my claims with RBS? I mean who has written off the £85.65? RBS or Moorcroft?

I am glad that I have settled up and actually saved money in the proccess!

Sounds a bit strange! Are they going to send you confirmation that the debt is cleared & update your credit file??? I've heard some companies agree to 'write off' debts but that they still sorta leave it outstanding but it's just an agreement not to chase it. This may not be the case here as they prob bought your debt from RBS for less than you owed anyway. There are lots of posts on this forum about Moorcroft so I would have a read around if I were you to see if this is usual practice.

I'm sure there are lots of folk with moorcroft experience who can help.
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