Conversation with Head of Data Protection at BCard
Other than a helpful chat about my SARwhich Barclaycard have being pretty useless in complying with, a couple of interesting comments came up when I had a conversation with Adrian Whalley, Head of Barclaycard Data Protection yesterday:
1) In November he had 1 member of staff working for him.
2) Since various TV and newspaper progs/articles the team has been increased to 4 people with more to come.
3) they have had over 1000 requests in last month or so for SARmembers!!!).
4) He assumed that my request was to claim back charges - clearly they are under no illusions any more about why people are writing to them.
5) He said when I got my SAR response back I would be able to claim for the amount of charges OVER £12........
6) I thanked him for his opinion but suggested the OFT had not said charges of £12 or below were lawful, and that they still had to justify them, and that I would be claiming for all teh unlawful charges levied - he did not defend the £12.
He is actually a nice bloke and clearly under the cosh and I do have some sympathy as he clearly neither sets teh charging policy, nor enforces it, nor has any responsibility for refunds - I didnt get a number for him but I was put through from the usual customer service number.
He confirmed the address to send SAR requests to is:
Data Protection Team
(you could make them c/o Adrian Whalley)
Barclaycard PLC
1234 Pavilion Drive
Northampton
NN4 7SG
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thank you!
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