Dear All,

Can anybody help me with Carphone Werehouse Head office address, please?

I want to write to Mr Dunstone(CEO) ))))))

I have his email address if somebody needs it:)))

Thank you,

Marie

That's easy, it's got a long queue from the main door heading to the car park!

Carphone Warehouse,

North Acton Business Park,

Wales Farm Road,

London W3 6RS.

That's easy, it's got a long queue from the main door heading to the car park!

 

Carphone Warehouse,

North Acton Business Park,

Wales Farm Road,

London W3 6RS.

Thank you so much:))))You such a sweetie:))))

I wish you luck as Ive now issued a summons for this so called company.

The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.

I wish you luck as Ive now issued a summons for this so called company.

The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.

why did you issue a summons?

Because they collected from a account which was not the right one, ie I paid charges and costs of so many telephone calls to there so called service centre. At one time I walked from my yard to there offices !5 mins and was still on the phone waiting for the so called manager to answer when I walked into the office.

But wait @he could not answer any questions but would get back to me Iam still waiting some 4 months.

So for my costs and losses and damages.

I have addressed three letters hand delivered to Mr Dunstone, one with a copy of the summons But do'nt worry he never even answered!

Well, i am not suprised...I found out i am paying for an insurance and i am not even a customer for CW.....They charged me in Jan £32.50 as DD....

Good luck. I am taking them to my solictors soon. As i paid my Talk Talk bill by standing order as i usual do and the 5th payment their bank can not even find it. In the mean time my bank is looking into it and chasing it up with their bank, but its been 3 weeks now and no reply from their bank and overall 2 months since i paid. I have told carphone warehouse that i am not paying another bill yet until the payment for November has been found by their bank. When you do phone customer services you are talking to someone in South Africa not local. Their call packet might be cheaper than BT, but the problems you get from them i just wonder is it really worth swapping to a cheaper phone company just to save a few pennys and end up with head aches.

Well, i am not suprised...I found out i am paying for an insurance and i am not even a customer for CW.....They charged me in Jan £32.50 as DD....

... which I presume your bank refunded immediately?

I have had a judgement against this outfit. Isn,t the head office 1, Portal Way etc. I got it off their website under Company info'

... which I presume your bank refunded immediately?

No my bank has not refunded me yet as their are still looking into it. But now that you have mentioned it, i will go into my bank tomorrow and request that their refund me my payment.

Thank you for you reply.

I have had a judgement against this outfit. Isn,t the head office 1, Portal Way etc. I got it off their website under Company info'

This is the Registered Office, not the Head Office.

As its the registered office, then I guess this is the one i need for serving papers ??? like summons

For court service, the RO is preferable, but to stand in line to berate Mr D, the HO is much better

MY APOLOGIES MAYBE THIS SHOULD BE A FRESH POST I,m just writing up a summons on the moneyclaim online site. I,m just wondering if anyone has got any ideas. I ordered a phone last year from CPW. After loads of aggro, i could not get the the damm thing to work so I got annoyed and sent it back with a letter to the head office,rejecting the goods. All I got was a patronising phone call back telling me to go to a shop and get a new sim card. The phone or at least i think it was the phone arrived back a week later. I refused to accept delivery of the phone. I then waited and the payments were still being taken from my bank account. I allowed a few months to pass by and had enough so I took them to court quoting bits of the sale of goods act. Unfortunately I did ask the court to recind the contract. The little sods are still taking money from the account. I phoned them up again and they told me that that the contract was still valid. What now ??????????????????.

Your problem is that the phone and the contract are two different things. You are certainly entitled to get a replacement phone if it is faulty, but yopur contract is for the SIM, and as the phone service has not been questioned, you still remain liable for that. The SOGA does not cover the contract, only the handset, so unless you can advise the working of the judgement, you have to assume that the contract continued and you remained liable for this until cancellation or when your contract period expired. Start a new thread to discuss this matter....!

Dear Johny2bad,

I didn't fill indemnity form as yet...I think i should but today i received a letter from CW

Idris Lobinet

Correspondence Department

CPWUID: LOBINETI

She is happy to refund me 3 Insurance payments if i provide the letter from 3...which i am happy to...CW was charging me 3 years for an Insurance that was sold free in a contract packege and after a year i switched to 3 and dealed with them directly.I am going through my statements and found out they charged me first after 6 months of contract( with free insurance)....in 2005..2006 after the contract has finished and cancelled...2007- you have to be stupid to still run DD..well it took me 3 years to find out(wasn't carefull with my money at all)...I cancelled my contract in 2005..and i want my £97.50 back.

If anybody needs the address..its here...:

Lifeline Refund Team

The Carphone Warehouse Group PLC

1 Portal Way

London

W3 6RS

Mr Dunstone's email is: [email protected]

Anyway...i am wishing luck to everyone..

Do not give up.....claim your money.....

I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.

and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.

I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.

and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.

Hi Joa, good luck and keep us updating:)

Mr D is useless....u r right:)))

I received a letter from CW Lifeline insurance people via email with refusal to pay £195 back for the insurance i wasn't aware of paying(never used to check my statements:-o ).When i bought my phone it was part of free offer and when i cancel the contract a year later, they still kept charging me...

As they said i should've cancelled it by myself...i even didn't know i had it...

I emailed them a Prelim letter, and giving them 14 days to refund...

Have a great day and let me know how your claim is going.....Good luck;)

the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots

so, are you claiming damages, etc? what, if any, punishment can talk talk expect to recieve?

Agree....it's far too much....go after them...FSA and FOS will be happy to find out what they did....

I can tell you that in my dispute with this outfit, i phoned and got throuh to the folks that deal with the problems. All I got was sarcastic abuse. Bear in mind that your probably on their PIN list. They will become vindictive. You will have to demand everything. Expect no cooperation .

Just tell them what you want and issue the summons. If you want cheap phone calls can I suggest 18185 or maybe voipe. ?????

I think I,m correct in aing that only 20% of small claims are contested.

If they contest it they will have to send a solicitor to YOUR local court, they will be taking a pragmatic decision based on costs v likely outcome.

itsamomentintime: my particulars of claim

The defendant provides telecom services for

me. The defendant has suspended my account

and has arranged for a recorded message to

be played to all who called me. This

message announced to callers that the line

has been restricted to due to non payment.

I have a recording of this message. This

happened on 2 occasions and lasted few days

each time.The defendant has breached my

rights to privacy and his obligation to

keep my data confidential. This has caused

me a considerable distress and humiliation.

I have lost an opportunity of paid

freelance assignment as potential client

heard this message. I requested £200 as a

compensation for breach of Data Protection

Act, Administration of Justice Act 1970,

section 40 point 1 and for embarrassment

and anxiety caused. The defendant paid £70

and I am requesting that the defendant pays

me further £130.

Issued on 17.01.07. No response yet. Previous claim settled in full.

Hello every one, just wanted to let you know that CW send me a letter saying they are happy to refund me £195 that i should receive in 14 days time:)))))))

Feel very happy....

I guess you do not get if you do not ask....)))

Buzby Thank you for all your help

Good luck for every one:))))