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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Carphone Warehouse Head Office Address


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Dear All,

 

Can anybody help me with Carphone Werehouse Head office address, please?

 

I want to write to Mr Dunstone(CEO) :))))))):mad:

 

I have his email address if somebody needs it:)))

 

 

 

Thank you,

Marie

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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That's easy, it's got a long queue from the main door heading to the car park!

 

Carphone Warehouse,

North Acton Business Park,

Wales Farm Road,

London W3 6RS.

 

Thank you so much:))))You such a sweetie:))))

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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Guest DEATHLORD

I wish you luck as Ive now issued a summons for this so called company.

The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.

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I wish you luck as Ive now issued a summons for this so called company.

The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.

 

 

 

why did you issue a summons?

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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Guest DEATHLORD

Because they collected from a account which was not the right one, ie I paid charges and costs of so many telephone calls to there so called service centre. At one time I walked from my yard to there offices !5 mins and was still on the phone waiting for the so called manager to answer when I walked into the office.

But wait @he could not answer any questions but would get back to me Iam still waiting some 4 months.

So for my costs and losses and damages.

 

I have addressed three letters hand delivered to Mr Dunstone, one with a copy of the summons But do'nt worry he never even answered!

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Well, i am not suprised...I found out i am paying for an insurance and i am not even a customer for CW.....They charged me in Jan £32.50 as DD....

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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Good luck. I am taking them to my solictors soon. As i paid my Talk Talk bill by standing order as i usual do and the 5th payment their bank can not even find it. In the mean time my bank is looking into it and chasing it up with their bank, but its been 3 weeks now and no reply from their bank and overall 2 months since i paid. I have told carphone warehouse that i am not paying another bill yet until the payment for November has been found by their bank. When you do phone customer services you are talking to someone in South Africa not local. Their call packet might be cheaper than BT, but the problems you get from them i just wonder is it really worth swapping to a cheaper phone company just to save a few pennys and end up with head aches.

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Well, i am not suprised...I found out i am paying for an insurance and i am not even a customer for CW.....They charged me in Jan £32.50 as DD....

 

 

... which I presume your bank refunded immediately?

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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... which I presume your bank refunded immediately?

 

No my bank has not refunded me yet as their are still looking into it. But now that you have mentioned it, i will go into my bank tomorrow and request that their refund me my payment.

Thank you for you reply.

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MY APOLOGIES MAYBE THIS SHOULD BE A FRESH POST I,m just writing up a summons on the moneyclaim online site. I,m just wondering if anyone has got any ideas. I ordered a phone last year from CPW. After loads of aggro, i could not get the the damm thing to work so I got annoyed and sent it back with a letter to the head office,rejecting the goods. All I got was a patronising phone call back telling me to go to a shop and get a new sim card. The phone or at least i think it was the phone arrived back a week later. I refused to accept delivery of the phone. I then waited and the payments were still being taken from my bank account. I allowed a few months to pass by and had enough so I took them to court quoting bits of the sale of goods act. Unfortunately I did ask the court to recind the contract. The little sods are still taking money from the account. I phoned them up again and they told me that that the contract was still valid. What now ??????????????????.

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Your problem is that the phone and the contract are two different things. You are certainly entitled to get a replacement phone if it is faulty, but yopur contract is for the SIM, and as the phone service has not been questioned, you still remain liable for that. The SOGA does not cover the contract, only the handset, so unless you can advise the working of the judgement, you have to assume that the contract continued and you remained liable for this until cancellation or when your contract period expired. Start a new thread to discuss this matter....!

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Dear Johny2bad,

I didn't fill indemnity form as yet...I think i should but today i received a letter from CW

 

Idris Lobinet

Correspondence Department

CPWUID: LOBINETI

 

She is happy to refund me 3 Insurance payments if i provide the letter from 3...which i am happy to...CW was charging me 3 years for an Insurance that was sold free in a contract packege and after a year i switched to 3 and dealed with them directly.I am going through my statements and found out they charged me first after 6 months of contract( with free insurance)....in 2005..2006 after the contract has finished and cancelled...2007- you have to be stupid to still run DD..well it took me 3 years to find out(wasn't carefull with my money at all)...I cancelled my contract in 2005..and i want my £97.50 back.

 

If anybody needs the address..its here...:

Lifeline Refund Team

The Carphone Warehouse Group PLC

1 Portal Way

London

W3 6RS

Mr Dunstone's email is: [email protected]

Anyway...i am wishing luck to everyone..

Do not give up.....claim your money.....

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.

and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.

[sIGPIC][/sIGPIC]

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I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.

and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.

 

Hi Joa, good luck and keep us updating:);)

Mr D is useless....u r right:)))

 

I received a letter from CW Lifeline insurance people via email with refusal to pay £195 back for the insurance i wasn't aware of paying(never used to check my statements:-o ).When i bought my phone it was part of free offer and when i cancel the contract a year later, they still kept charging me...

 

As they said i should've cancelled it by myself...i even didn't know i had it...

 

I emailed them a Prelim letter, and giving them 14 days to refund...:D

 

 

Have a great day and let me know how your claim is going.....Good luck;)

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots

 

 

so, are you claiming damages, etc? what, if any, punishment can talk talk expect to recieve?

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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Agree....it's far too much....go after them...FSA and FOS will be happy to find out what they did....

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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I can tell you that in my dispute with this outfit, i phoned and got throuh to the folks that deal with the problems. All I got was sarcastic abuse. Bear in mind that your probably on their PIN list. They will become vindictive. You will have to demand everything. Expect no cooperation .

 

Just tell them what you want and issue the summons. If you want cheap phone calls can I suggest 18185 or maybe voipe. ?????

I think I,m correct in aing that only 20% of small claims are contested.

If they contest it they will have to send a solicitor to YOUR local court, they will be taking a pragmatic decision based on costs v likely outcome.

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itsamomentintime: my particulars of claim

The defendant provides telecom services for

me. The defendant has suspended my account

and has arranged for a recorded message to

be played to all who called me. This

message announced to callers that the line

has been restricted to due to non payment.

I have a recording of this message. This

happened on 2 occasions and lasted few days

each time.The defendant has breached my

rights to privacy and his obligation to

keep my data confidential. This has caused

me a considerable distress and humiliation.

I have lost an opportunity of paid

freelance assignment as potential client

heard this message. I requested £200 as a

compensation for breach of Data Protection

Act, Administration of Justice Act 1970,

section 40 point 1 and for embarrassment

and anxiety caused. The defendant paid £70

and I am requesting that the defendant pays

me further £130.

 

Issued on 17.01.07. No response yet. Previous claim settled in full.

[sIGPIC][/sIGPIC]

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  • 3 weeks later...

Hello every one, just wanted to let you know that CW send me a letter saying they are happy to refund me £195 that i should receive in 14 days time:)))))))

 

Feel very happy....

I guess you do not get if you do not ask....:))))

 

Buzby Thank you for all your help

 

 

Good luck for every one:))))

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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