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I wish you luck as Ive now issued a summons for this so called company.
The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.
I wish you luck as Ive now issued a summons for this so called company.
The service is the worst ever, Mr Dunstone does even answer letters himself so why waste your time.
why did you issue a summons?
post office
WON 12/11/06
abbey
LBA sent 30/10/06
MCOL claim submitted 8/11/06
allocation questionnaire sent 16/12/06
schedule of charges sent 16/12/06
WON
Because they collected from a account which was not the right one, ie I paid charges and costs of so many telephone calls to there so called service centre. At one time I walked from my yard to there offices !5 mins and was still on the phone waiting for the so called manager to answer when I walked into the office.
But wait @he could not answer any questions but would get back to me Iam still waiting some 4 months.
So for my costs and losses and damages.
I have addressed three letters hand delivered to Mr Dunstone, one with a copy of the summons But do'nt worry he never even answered!
Good luck. I am taking them to my solictors soon. As i paid my Talk Talk bill by standing order as i usual do and the 5th payment their bank can not even find it. In the mean time my bank is looking into it and chasing it up with their bank, but its been 3 weeks now and no reply from their bank and overall 2 months since i paid. I have told carphone warehouse that i am not paying another bill yet until the payment for November has been found by their bank. When you do phone customer services you are talking to someone in South Africa not local. Their call packet might be cheaper than BT, but the problems you get from them i just wonder is it really worth swapping to a cheaper phone company just to save a few pennys and end up with head aches.
Well, i am not suprised...I found out i am paying for an insurance and i am not even a customer for CW.....They charged me in Jan £32.50 as DD....
... which I presume your bank refunded immediately?
..
.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.
... which I presume your bank refunded immediately?
No my bank has not refunded me yet as their are still looking into it. But now that you have mentioned it, i will go into my bank tomorrow and request that their refund me my payment.
Thank you for you reply.
MY APOLOGIES MAYBE THIS SHOULD BE A FRESH POST I,m just writing up a summons on the moneyclaim online site. I,m just wondering if anyone has got any ideas. I ordered a phone last year from CPW. After loads of aggro, i could not get the the damm thing to work so I got annoyed and sent it back with a letter to the head office,rejecting the goods. All I got was a patronising phone call back telling me to go to a shop and get a new sim card. The phone or at least i think it was the phone arrived back a week later. I refused to accept delivery of the phone. I then waited and the payments were still being taken from my bank account. I allowed a few months to pass by and had enough so I took them to court quoting bits of the sale of goods act. Unfortunately I did ask the court to recind the contract. The little sods are still taking money from the account. I phoned them up again and they told me that that the contract was still valid. What now ??????????????????.
Your problem is that the phone and the contract are two different things. You are certainly entitled to get a replacement phone if it is faulty, but yopur contract is for the SIM, and as the phone service has not been questioned, you still remain liable for that. The SOGA does not cover the contract, only the handset, so unless you can advise the working of the judgement, you have to assume that the contract continued and you remained liable for this until cancellation or when your contract period expired. Start a new thread to discuss this matter....!
Dear Johny2bad,
I didn't fill indemnity form as yet...I think i should but today i received a letter from CW
Idris Lobinet
Correspondence Department
CPWUID: LOBINETI
She is happy to refund me 3 Insurance payments if i provide the letter from 3...which i am happy to...CW was charging me 3 years for an Insurance that was sold free in a contract packege and after a year i switched to 3 and dealed with them directly.I am going through my statements and found out they charged me first after 6 months of contract( with free insurance)....in 2005..2006 after the contract has finished and cancelled...2007- you have to be stupid to still run DD..well it took me 3 years to find out(wasn't carefull with my money at all)...I cancelled my contract in 2005..and i want my £97.50 back.
If anybody needs the address..its here...: Lifeline Refund Team The Carphone Warehouse Group PLC 1 Portal Way London W3 6RS Mr Dunstone's email is: cdunstone@cpw.co.uk Anyway...i am wishing luck to everyone.. Do not give up.....claim your money.....
I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.
and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.
I have recently filed second MCOL against TalkTalk. First one was for taking my money twice from the bank and the current one was for placing a message on my line, informing all callers that there is a restriction on my line because I haven't paid the bill. Idiots. I only stay with them because of good package for European calls and enormous hassle of swapping landline and broadband. Their customer service has a lowest rating on a vast majority of online polls.
and don't hope for Charlie D writing back to you....he never replied to me, booohooo....when I told him that he needs to learn to walk first before he runs...after he bought UK AOL.
Hi Joa, good luck and keep us updating
Mr D is useless....u r right))
I received a letter from CW Lifeline insurance people via email with refusal to pay £195 back for the insurance i wasn't aware of paying(never used to check my statements ).When i bought my phone it was part of free offer and when i cancel the contract a year later, they still kept charging me...
As they said i should've cancelled it by myself...i even didn't know i had it...
I emailed them a Prelim letter, and giving them 14 days to refund...
Have a great day and let me know how your claim is going.....Good luck
Carphone Warehouse Head Office Address
))))))
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Re: Carphone Warehouse Head Office Address
Originally Posted by buzby
Re: Carphone Warehouse Head Office Address
).When i bought my phone it was part of free offer and when i cancel the contract a year later, they still kept charging me...