I had a caravan on a holidayicon park until recently and I had an insurance policy in the event of damage or loss.

I checked the account with the caravan park and the park have been charging me insurance for the same. On two occasions I had sent a copy of my own policy to the park and did my own insurer.

The caravan park maintains they are entitled to charge insurance premiums in this way and refused me a refund of 2 years insurance premiums.

I wrote to the FSA filing a complaint of mis-sellingicon an insurance policy and failure to exercise a compliance policy to safeguard against selling unsuitable insurance and failure to supply a copy of the policy wording. The FSA have replied that the park is not regulated to sell insurance and they are only known to them as a licensed credit broker.

1. Who do I file the complaint to?

2. What do I do to get my money back?

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