Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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Thread: Confused

  1. #1
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    Unhappy Action to Reclaim Charges but have £4K Overdraft - what can they/will they do?

    What happens if you try to reclaim charges from a bank that you are maxed out on a 4K overdrafticon with? Am frightened now as I have sent a letter to Royal Bank of Scotlandicon regarding bank charges....what if they ask for OD back all at once coz i aint got it????

    This was my previous post - does anyone know if RBSicon may ask for full payment of OD and if so what happend if im not in a position to pay off in full?

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  2. #2
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    Default Re: Action to Reclaim Charges but have £4K Overdraft - what can they/will they do?

    They might.

    How much are your charges compared to your o/d? Would the repayment of charges take a big chunk off that?

    Open a parachute accounticon now just in case. If they close your acount, it will be harder to open a new one if your bank plays silly b#ggars.

    If they insist on immediate repayment, you can stall by stating that as some of the o/d is due to their charges, the total amount is in dispute. Once you have your money back, see how much you still owe them, and negotiate a repayment schedule, insisting they freeze interesticon until they're paid off.

    Apologies to people who I was in the process of helping, I may be gone some time.

  3. #3
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    Default Re: Action to Reclaim Charges but have £4K Overdraft - what can they/will they do?

    Thanks - dont know exactly the charges for the last 6 yearsicon but they could be quite a bit.........ive asked them for all the details........... i have an account 'cash account' with Lloydsicon TSB.........but have asked them to look at refunding charges too although i dont have an OD on that account and do debit card - just a cash card facility........


  4. #4
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    Default Confused

    Heard back from RBSicon they say they looked into my claim and I asked them to send statements for the last 6 yearsicon, they said they had then got a letter saying they have checked over the statements theirselves and found no errors and that all their charges are just......hope this clarifys??

    Where do i go from there...Also got similar response from Lloydsicon TSB


  5. #5
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    Default Re: Getting Nowhere

    Please read the FAQs then you won't be put off by their put offs. You really need to get familiar with the process and when ready, go ahead and ask them to refund you the money they have taken in charges...as in the Step by step guide also in FAQ


  6. #6
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    Default Re: Getting Nowhere

    Ok ive just received in the post from RBSicon last 6 yearsicon statements - what now - go thrugh them all and list charges for what??? if charged for going O/d and missed DD payments??

    Once i have a figure shoudl i write to them again?


  7. #7
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    Default Re: Getting Nowhere

    Quote Originally Posted by dottyanne
    Ok ive just received in the post from RBSicon last 6 yearsicon statements - what now - go thrugh them all and list charges for what??? if charged for going O/d and missed DD payments??

    Once i have a figure shoudl i write to them again?
    You really do have to read the FAQ section - you probably missed my previous post so here it is again. The answers to your questions are in there

    Quote Originally Posted by Bovvered
    Please read the FAQs then you won't be put off by their put offs. You really need to get familiar with the process and when ready, go ahead and ask them to refund you the money they have taken in charges...as in the Step by step guide also in FAQ



  8. #8
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    Default Re: Getting Nowhere

    thanks - i have read them as suggested. I am going to do an excel spreadsheet of all the charges and save this for future - in the meantime this gives me the relevant figures to put into my letter before actionicon.......


  9. #9
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    Default Confused

    have received last 6 yearsicon RBSicon statments and there are a lot of referral charges - what are these and am i able to claim them back?


  10. #10
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    Default Re: Referral Charge

    these are unlawfull charges so it is yes to you;re qeustion have a read round the forum


  11. #11
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    Default Re: Referral Charge

    Referal Charge = When the bank decides to pay an item on your account (SO/DD/cheque) that takes you over your limit.
    £30 a pop nowadays. Yes as Paul says they are also unlawful.
    Good luck & all the best!

    edit: they (referal charges) are applied on the sixth working day the month after the "offences" occured. Its not immediately obvious what they are for so you'd need to look back if you wanted to see what they related to. I wouldn't bother doing this though as regardless of why they've charged you, they're unlawful in any case. You can claim them all back anyways!

    (Yes I work for a bank but am here to help! Please be nice to me! )

  12. #12
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    Default Confused

    After requesting RBSicon Statements and going through for the obvious charges, ive come across charges that just say

    :-
    chg to 17 may a/c 1******* 30.00

    from what i can see the normal charge to my account for the month (royalties gold) should have been about £10 per month and it is so in some months - so why in other would it be £30 or so??

    Any ideas please as im trying to compile what they owe me at the moment and need to know wether or not to include these??


  13. #13
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    Default Re: Confused

    Firstly - it is very difficult to give a considered response when you post a new threadicon for each question - I have now merged all your threads - please update to this thread, then people will more easily be able to help.

    Is the normal monthly charge showing as well as this charge?

    Alan, Derby, UK.



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    DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

    Advice given is purely my opinion, and is not based on any legal training.

  14. #14
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    Default Re: Confused

    No, the normal monthly charge is usallu £10 per month judging by most other statements, when RBSicon sent me these statements they had already underlined the charges, they hadnt underlined the ones at £10 per month but they had underlined the ones above this amount, £20 - £40 or so - one months was even £90.00. This is why i',m confused as i know there is a monthly chage for the royalties account which was £10.


  15. #15
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    Default Re: Confused

    Quote Originally Posted by dottyanne
    when RBSicon sent me these statements they had already underlined the charges, they hadnt underlined the ones at £10 per month but they had underlined the ones above this amount, £20 - £40 or so - one months was even £90.00. This is why i',m confused as i know there is a monthly chage for the royalties account which was £10.

    LOL....If they have been so kind as to identify them as unlawful charges themselves, then I would incude them in your claim - only fair not to disappoint them after they have gone to so much trouble!!

    Alan, Derby, UK.



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    DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

    Advice given is purely my opinion, and is not based on any legal training.

  16. #16
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    Default Re: Confused

    Quote Originally Posted by dottyanne
    After requesting RBSicon Statements and going through for the obvious charges, ive come across charges that just say

    :-
    chg to 17 may a/c 1******* 30.00

    from what i can see the normal charge to my account for the month (royalties gold) should have been about £10 per month and it is so in some months - so why in other would it be £30 or so??

    Any ideas please as im trying to compile what they owe me at the moment and need to know wether or not to include these??
    This is the referal charge I was talking about earlier. Read my post above 23:57 on 28th April again. If you're still not sure get them to explain it to you in your local branch - thats what we're here for. Ask for a copy of the leaflet that explains charges as well.
    Here's my original thread on how they're worked out, maybe this will help:
    http://www.consumeractiongroup.co.uk...ead.php?t=2794
    Yes charges are confusing, at times one wonders if they're set out like that deliberately.

    (Yes I work for a bank but am here to help! Please be nice to me! )

  17. #17
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    Default Re: Confused

    Hi - i get what youre saying, however sometimes I have a referral fee in a month and also a charge that is more than the usual £10 account charge, this is where i'm getting confused - if ive already been charged a referral charge one month how come i'm being charges on some occasions more that the standard £10 monthly fee?


  18. #18
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    Default Re: Confused

    That's their problem - once you send the prelim letter they will have the opportunity to explain themselves. If they do, then knock it off the total - if they don't then claim it back.

    If your agreement was for a £10 fee to be paid each month as a service charge, then these figures cannot be justified.

    Alan, Derby, UK.



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    _________________________ _______

    Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

    DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

    Advice given is purely my opinion, and is not based on any legal training.


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