Goldfish - Oh What a c**k up

**TINK660** · 11th January 2007 17:00

Sent DPA request and cheque for £10 for OH's cc account on the 5th December (I think!!) First mistake .... forgot to date letter! They applied £10 to hubbys goldfish account (but, big but... it bounced) Too near Christmas me thinks. Thats another £35.00 down.
Now they have charged another £12.00 to hubbys account for a dishonoured cheque. Surely this cheque was never intended to be credited to account so the charge of £12.00 shouldnt have been applied. All in all thats just cost £59.00 and I feel sick. What should I do now. I take it they will take this opportunity to ignore my DPA request. Should I just start again from scratch? Dont see many threads for Goldfish so dont know how good or bad they are, anyone been successful. I have no idea until the statements come in how much charges have been applied, but intend to claim compounded contractual interest icon

at their rate (whatever that is).

Similar Threads:

**TINK660** · 12th January 2007 10:51

bump

Battleaxe · 12th January 2007 11:31

Tink,

I would start again, but instead of a cheque send a crossed postal order for £10.00. i would also write a seperate letter explaining their mistake and see if you can get the charges removed. Send it recorded delivery so they have an excuse. I have never had any problems with Goldfish, maybe beacuse I never allowed anything out of my control with it. In fact they have just raised my credit limit, didn't ask for it, what a surprise. Wont be using it though, that credit card is tucked away for an extreme emergency. Back to your problem, check the other threads regarding Goldfish and see what you can learn. I think the letter is the best way to go rather than ringing them. Might work, might not work, but what have you got to lose?

**TINK660** · 12th January 2007 13:35

Thanks Battleaxe, I will start from scratch with a crossed postal order.
Note to self:- must get it right first time
Will also send letter about charge

**thecornflake** · 12th January 2007 15:25

I definitley think you should try and get the charge back. They shouldn't have tried to apply it to the account in the first place. I don't think not dating the letter would be an issue that much. Did you send it recorded?

Definitely start again as suggested with a postal order. If they make the same mistake with the PO it doesn't matter, the 40 days still keeps counting down as you legitimately sent the request and payment and if they don't read the letter properly that's their problem.

Good luck with your claim.

**TINK660** · 28th January 2007 20:38

DIdn't have to send postal order in the end - they sent me the statements anyway!

Along with statements they also sent a letter indicating that they knew why I was asking for them and offering the difference between what I have been charged and the £12.00 the OFT stated as being more reasonable. Sort of jumping the gun a bit arent they. I have to sign to say I accept and will not proceed any further - no chance, especially as I am thinking of adding compound contractual interest icon

to my claim.

Has anyone else had this response?

Thread: Goldfish - Oh What a c**k up

Thread Tools

Goldfish - Oh What a c**k up

Re: Goldfish - Oh What a c**k up

Re: Goldfish - Oh What a c**k up

Re: Goldfish - Oh What a c**k up

Re: Goldfish - Oh What a c**k up

Re: Goldfish - Oh What a c**k up