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    • Thank you for that i thought id just ask as i was unsure.  Just hope its returned to me and doesnt spend the rest of its life going back and forth to Singapore  
    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
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BOS - now at small claims stage


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Hello

 

Been lurking on here for a while and thought it was about time I posted. Started a claim against BOS for £400 in November on behalf of my boyfriend, sent first letter and got standard 'sorry you're unhappy, we'll get back to you in a few weeks.' Sent 2nd letter - the LBA - just over 14 days later on December 12th and once again got a standard reply saying they'd respond by January 24th.

 

From all I've read on here, there's no point waiting around for that. In the meantime, the charges have gone up to £682 so have just submitted to the Small Claims Court. Have previously been corresponding via recorded delivery to the Rosyth Customer Service address, but have now issued the court forms to The Mound registered address in Edinburgh.

 

Would be interested in hearing from anyone else who has got to this point with BOS - from all I've read, it seems to vary hugely at what point they pay up. Will post more as it happens...

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Hi and welcome to the site.

 

BOS paid me the full amount claimed on my court Return Date.

They even phoned me to make sure I got it.

Then they closed my account about a month later.(nice people)

 

Best wishes with your claim.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Yes I did, it was only £250, Have'nt paid it back yet ! they keep hitting me with Bank Charges...£20 if they phone me....£30 if they send me a letter....I'll pay them shortly, then claim the charges back.

 

Best wishes.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Wee update - small claim summons would have been served on Friday I think - so it was obviously a coincidence that on Saturday they finally replied to the LBA sent 12th Dec. Standard 'we believe our costs are fair' letter offering goodwill gesture of £447 full and final. As claim is £682 plus costs and interest, we'll reject - am I right in saying I should send a letter accepting this offer in partial payment but poiting out that the summons has already been issued so we will be pursuing the remainder through that route? Anyone got a template letter they've used for the same thing?

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Hi, Bexter.

 

Sounds like things are going to plan. There's a Rejection of Settlement Letter in the Bank Templates Library.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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I've just checked back and realised the LBA I sent contained £447 as the total sum claimed and this is what they've offered. It's gone up to £682 in the intervening period and this is what the small claim has been raised for. Am I still justified in only accepting £447 as partial payment in these circumstances, since I haven't asked them for £682 back in any correspondance?

 

Does it matter anyway now that the small claim has been raised?!

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