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Been lurking on here for a while and thought it was about time I posted. Started a claim against BOS for £400 in November on behalf of my boyfriend, sent first letter and got standard 'sorry you're unhappy, we'll get back to you in a few weeks.' Sent 2nd letter - the lba - just over 14 days later on December 12th and once again got a standard reply saying they'd respond by January 24th.
From all I've read on here, there's no point waiting around for that. In the meantime, the charges have gone up to £682 so have just submitted to the Small Claims Court. Have previously been corresponding via recorded delivery to the Rosyth Customer Service address, but have now issued the court forms to The Mound registered address in Edinburgh.
Would be interested in hearing from anyone else who has got to this point with BOS - from all I've read, it seems to vary hugely at what point they pay up. Will post more as it happens...
BOS paid me the full amount claimed on my court Return Date.
They even phoned me to make sure I got it.
Then they closed my account about a month later.(nice people)
Best wishes with your claim.
Scott.
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If in doubt, you should seek the opinion of a Qualified Professional.
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Yes I did, it was only £250, Have'nt paid it back yet ! they keep hitting me with Bank Charges...£20 if they phone me....£30 if they send me a letter....I'll pay them shortly, then claim the charges back.
Best wishes.
Scott.
Any advice I give is honest and in good faith.
If in doubt, you should seek the opinion of a Qualified Professional.
If you can, please donate to this site.
Help keep it up and active, helping people like you.
If you no longer require help, please do what you can to help others
Wee update - small claim summons would have been served on Friday I think - so it was obviously a coincidence that on Saturday they finally replied to the lba sent 12th Dec. Standard 'we believe our costs are fair' letter offering goodwill gesture of £447 Full and final. As claim is £682 plus costs and interest, we'll reject - am I right in saying I should send a letter accepting this offer in partial payment but poiting out that the summons has already been issued so we will be pursuing the remainder through that route? Anyone got a template letter they've used for the same thing?
I've just checked back and realised the lba I sent contained £447 as the total sum claimed and this is what they've offered. It's gone up to £682 in the intervening period and this is what the small claim has been raised for. Am I still justified in only accepting £447 as partial payment in these circumstances, since I haven't asked them for £682 back in any correspondance?
Does it matter anyway now that the small claim has been raised?!
Have had my letter today from Tesco Finance (RBOS) sorry you are not happy etc. etc. and they are not going to refund. Have made out my claim form today and will hand in to my local court tomorrow. Will keep you posted
BOS - now at small claims stage
for £400 in November on behalf of my boyfriend, sent first letter and got standard 'sorry you're unhappy, we'll get back to you in a few weeks.' Sent 2nd letter - the lba
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