Thread: consumer rights enquiry (credit notes)

Hi all,

Im wondering if you could help me out with a query I have.....

What happens if you possess a credit note, lets say for £50 and purchase a pair of jeans for £45 using the credit note. You get home and discover that there is a rip in the bottom of the jeans. You bring the jeans back to the shop and request a refund. Are you entitled to a full cash refund (£45) (since the jeans are defective) or are you just entitled to the credit to be returned to you in the form of a new credit note worth £45, since the item was purchased with a credit note in the first place?

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Absolutely right Pam. The Sale of Goods Act does NOT allow for "betterment" - i.e. you are only entitled to be returned to the state you were in prior to the contract concluding. This means that you will get a credit note for £45 only, or exchange of the jeans.