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Hi Gang,
We have today written to the Halifax requesting all the info under the DPA and will keep you informed of the progress .........I know under employment law you can quote other cases so was wondering if you could quote simular successful cases in this type of claim.
Also I had an account before I got married four years ago which I had held for about 10 years can I go back on that account 6 years or for the last two years regarding my charges.
And thanks to you all for keeping this site open for others like me.
Cases establishing a point at law (Dunlop, Murray, et al), yes. Cases like Stephen v Abbey, Dave v ... well, the world, really, no. There's no precedent in small court.
Apologies to people who I was in the process of helping, I may be gone some time.
My Old account was a joint account with my Mother who died two years ago is there any loophole they can use on this account does anyone know? Ie we will only pay half the interest or it no longer is binding
After emailing the Halifax through one of the contacts regarding my second account with my mother I recieved an email back saying that my email had been passed on to the customer relations department, so at least they can`t say they have not recieved my DPA on my second account, will keep you all informed
My wife sent one of our DPA request letter via Royal Mail recorded, but though its been over 4 days it is still not showing on Track & Trace that it has been received. Should we wait to receive our statements or resend the letter again? My wife has sent a copy of the letter by email.
Update: My wife has just been on the phone to Royal Mail and evidently with recorded delivery it can take anything up to 17 days for it to be delivered!!!! Only with Special Delivery can you ensure that it is delivered the following day! Totally disgusted!
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Today had a letter back from the Halifax in reply to my email from a Helen Rawnsley customer relations managerin which she states
Quote/ Dear mr and mrs ***** Thank you for your email on 27/4/2006 my understanding of your complaint is that you are unhappy with the charges debited on your account since the year 2000.
Were keen to deal with your concerns as quickly as possible. A customer Relations manager will investigate the points you have raised and you will recieve a reply shortly, but certainly no later than 4 weeks/quote it goes on to say they have enclosed a leaflet which explains how they handle your complaint
The letter was dated the 2nd of May so do they have the 40 days from 2nd of may or the 27th april does anyone know please
Incidently the letter sent by snail mail has not been answered to as of yet ( perhaps the snail got run over)
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
:? sorry, I should have realised that as they had received my email on the 27th April then the 40 days run from that date and not the 2nd May ... after all the banks are running to our schedule and not their own!! :grin:
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Had a letter back from the bank today signed by a Damian Robertshaw with the ususal defence and the signing of a contract so they can take these charges from you, but also a letter stating four bounced dds they had during 2001 and 2002 and they are willing to pay up in full total amount £146, do I trust this letter that this is the full amount or do I ask for statements to confirm they are being honest.
They also go on to say they cant say whether they have done any manual interventions as there is no statuory obligation to to record this information.
Can anyone give me advise please as they have given me 8 weeks to write back to them if I dont write back to them then they will record it that i was happy with the letter....
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Mechs, reference your account you held for 10 years. I'd go ahead and claim.
If you don't have the statements, they might only send you the last 2 years worth of statements, I would claim for those two years then if they did not provide the remaining data, I would estimate the remaining 8 years by mulitplying the first figure by 4.
There is quite a bit of discussion going on about the claim being statute barred due to being over the 6 year limit.
My argument is that they have decieved you and hidden the true nature of these charges, this means that the 6 year ruling starts from the day you found out, i.e the day you joing CAG.
Thanks DeemacPerth,
I looked into the other discussion and as stated there requested a full dpa disclosure (after waiting on hold for about 10 minutes gosh they were busy) now they want to charge me £10 as well cheeky blighters lol
What they are saying is that they only hold records for the last 6 years so have asked also for a copy of my original contract, bet they have that saved somewhere so will have to wait and see, they also tried to have the 40 days started again ........did I agree YEAH RIGHT what do they think I am .
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
This is an email I have composed and was going to send to the Halifax does this sound ok?
Dear Mr Robertshaw,
Roll Number *********
Reference number ********
Thank you for your letter dated the 8th May 2006,
I am fully aware that the bank incurs charges when people go overdrawn and I am also in agreement to pay bank charges, what I am not in agreement with is the amount you charge as this is excessive.
The OFT has ruled that banks in general not only the Halifax have overcharged their customers and have ruled that it is illegal to make a profit out of these charges and have set a figure for these charges yet the Halifax have never written to us saying so, or reimbursed the charges neither have you offered an explanation of how you arrive at these charges perhaps you can now, I would like a full rundown, after all is not the letter computer generated and does it cost £39 for the paper and ink?
You state that we must have funds in our account to cover our transactions yet most of the time people go overdrawn because the bank has slapped an illegal charge to the account and then it snowballs over to the next month, I am only claiming back what is legally mine as set out by English law, yet from the tone of your letter you are saying that I have no right to do so
After discussing the DPA with one of your colleagues this afternoon I have requested a full disclosure and look forward to receiving it within the timescale allowed by law just to remind you the clock started running on the 27th April.
As for the offer of £146 I will accept it as an interim payment if you wish to send it to me but am not accepting it as a final payment for the time being, I need to gain further legal advice
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
If you have submitted the first lba then I would header that e-mail in bold and red 'without prejudice', this way they can't submit it to court. Not that anything is wrong with the e-mail, but just limit what they have to submit.
Have you submitted the DPA? I'm a bit confused as you've got 2 accounts that you're talking about. Maybe you should start a new one for the one you used to have with your mother. It's a seperate claim.
If the name of the claim is blue and underlined, click it to see how I did it.
Halifax - 1st Request for £3748.80 sent 10/06 Settled in full and 5% donated
We sent the email a couple of days ago and are still awaiting a reply, least I am giving them a chance to justify their charges .....if they reply to it LOL
This is indeed the account I had with my mother so will try and change the title of the thread and start a new one for the wife and myself I think the Bristol and West could be next on my hit list
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Received the following letter today dated 15th May '06
Dear Mr & Mrs 'Mechs'
Completion of Request For a List of Transactions and Charges - D/XXXXXXXX-XX
Thank you for your letter requesting specific information on the above account.
I confirm that copies of duplicate statements have been ordered and will be sent to you under separate cover at the latest by 6th June 2006.
With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request.
Should you have any general account queries, please contact the 24 hour banking helpline on 08457 203040 or if you have any data protection concerns relating to your personal data, please do not hesitate to contact me.
Details of how we use your data can be found on the Internet under the Security and Privacy section at www.halifax.co.uk or www.bankofscotland.co.uk. If you would like a copy of the registered Data Protection Notification details, this can be found at www.informationcommission er.gov.uk. Alternatively, please let me know if you would like me to forward a copy of either to you.
I have enclosed a copy of our leaflet for your information, 'Personal Customer Complaints - Here's what we'll do'.
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
Mechs and Wife V The Halifax **WON**
requesting all the info under the DPA and will keep you informed of the progress .........I know under employment law you can quote other cases so was wondering if you could quote simular successful cases in this type of claim.
Reply With Quote
no. There's no precedent in small court.
My wife sent one of our DPA request letter via Royal Mail recorded, but though its been over 4 days it is still not showing on Track & Trace that it has been received. Should we wait to receive our statements or resend the letter again? My wife has sent a copy of the letter by email.
don't be like the banks - give a little back 
so will have to wait and see, they also tried to have the 40 days started again ........did I agree YEAH RIGHT what do they think I am .
Originally Posted by Lueeze
