Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

New Year, new bank balance


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6268 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all, first looked at this site back in June and now I'm finally doing something about reclaiming my charges.... Slow, I know, but small issue of an ever growing pregnancy has worn me out!

 

I got re-inspired to take action thru the mse site and sent their first letter off asking for money back, complete with a break down of charges and 8% interest from a spreadsheet I filled out from this site ages ago. Obvoiusly I updated this and as it was just before Christmas I have allowed them a few extra days to reply. Received one this morning stating that they were sorry for delay in replying and they are investiagating and will reply asap. I'm wondering whether I should now send second letter, stating that I willl take them to court if no action is taken from mse site. I must confess that I have found the simple layout on Mr Lewis's site easy to follow, but I love the idea of having back up and people to ask in this big scary bank battling world. Also, when I send the letter, do I then go on the moneyclaim site the same time or do I wait to see if the bank replies?

 

I know the answers are propbably out there somewhere, but brain is on over load at moment, battling the tax credit people too, which is just brain ache... so please be gentle!

 

Sugar:p

Link to post
Share on other sites

Hi because you are using two sites to help you with your claim this is making it much harder for people on here to help you, as we don’t know how the letters are worded. So you need to give as much detail as you can. As for LBA letter you should send it after the 14 days is up on the prelim letter, you then need to give the bank another 14 days before you submit your claim.

Also you only ask for the 8% interest at the court stage, you will need to send an up to date schedule of chargers showing the 8% interest when you submit your claim.

Link to post
Share on other sites

Hi Sugar Walsh and welcome back to CAG,

 

Hope all went well with the pregnancy.

 

Mbdiss is absolutely correct in everything she/he says about the interest and the letters.

 

Keep this thread updated and we can help you along the way.

 

Best wishes

Consumer Health Forums - where you can discuss any health or relationship matters.

Link to post
Share on other sites

Hi guys and thanks for your replies. My my, you are up late!

 

I sent my first letter (After receiving statements ages ago!), complete with upto date charges and interest of 8% to rbs. Although I know that we can not get the interest back until court time I figured it may be a bargaining tool, though after reading up again on this site I see that most people seem to get the lot back if it proceeds. Either way, I need the cash and will be happy to get the money back with or without the interest!

 

On Friday I received a letter saying that the bank are sorry for delay in replying and are looking into matters for me. I will now send the second letter from MSE which states disappoinment in not getting satisfactory reply and that if I do not get a reply in 7 days I will start court proceedings. The letter will be sent today, as I only have 9 weeks before this baby is due and my mind really turns to mush!

 

Once again, thanks for your replies and support, it really helps!

 

Sugar:p

Link to post
Share on other sites

Ps, just a quickie, I originally wrote to my branch for the money but reply received was from Sandy Watt, Customer Relations in Edinburgh. Do I continue with correspondance to my local branch or do I send to Edinburgh? Thanks, Sugar

Link to post
Share on other sites

Hi I would send it back to sandy watts. One question though it the letter you are sending today you LBA letter? If so you need to give them 14 days before you file a claim.

You need to be able to show to the court that you have given the bank a fair time to resolve the issue that you have with them. I really think that you are hurting your case by using the MSE site and this site at the same time. I know you some say need the money but if the bank think they can win they will drag it out as long as they can and by not playing the game by the rules you are helping them do this.

Link to post
Share on other sites

Oh, so quick. Letter is now prepared for posting in the morning, to Sandy, along with amended 14 day action period.

 

Have you seen the new adverts, apparently rbos has the most satisfied customers. Do you think they perhaps asked those who have been refunded? HE He.

 

All that remains is to see how satisfied they can make me!

 

Cheers, Sugar:p

Link to post
Share on other sites

  • 3 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...