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    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
    • The UK-based mining giant Anglo American says it has received a takeover proposal from Australia's BHP.View the full article
    • who gave you the NTH? who was it sent to? thread title updated dx  
    • blimey CAG gave all that FREE help over +6mts and +100 posts and they never even bothered to comeback...
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please be aware that having complained to RBoS about charges and asking nicely to have them returned or even partially returned I was told in very short order that it was in the terms and conditions, I therefore wrote to them using my telephone call as a reference and also sent the S.A.R. (21st Dec).

 

On 29th of Dec I received a letter from the Consumer Relations Unit signed by "Jonathan Beckett" saying sorry unable to resolve complaint I have ordered duplicate statements covering the period which you will receive shortly, these will be provided free of charge.

 

On the 3rd of January they bounced another two DD's saying that the cheque I had paid in would not be available as cleared funds until the end of that working day, however I had already made a withdrawl of some of the cheques funds from a cashpoint machine earlier that day. I complained again and have today received exacltly the same letter from the same person.

 

Whilst the S.A.R. expiry date is 31st January I realise there is little I can do before then. but it may be of interest to you and an earlier thread that in the Data Protection Act 1998 Chapter 16

16. - (1) In this Part "the registrable particulars", in relation to a data controller, means-

    (a) his name and address,

    (b) if he has nominated a representative for the purposes of this Act, the name and address of the representative,

      Therefore under this part of the act we should also be able to apply to RBoS for this information to go with any complaints that they are not providing the information correctly and then Judge Forrester would have been able to order the inprisonment of the data controller which might just focus the attention of the banks.

       

      I hope this may help someone.

       

      My only regret at this stage is that I work abroad on a 28 day rotation and will not be in the UK from next Sunday so I will not know if they have delivered the information I have requested or complied with the S.A.R. until I get back.

       

      Non - Illigitium - Carborundium.

       

      Or loosely translated "dont let the Barstewards grind you donw"

      Follow the process and we will win

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