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    • We used to recommend that people accept mediation but our advice is change. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been reading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. On mediation form you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee that you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.  
    • Nice to hear a positive story about a company on this form for a change. Thank you
    • too true HB, but those two I referred for starters - appear to be self admitted - One to excuse other lockdown law breaking, by claiming his estate away from his consistency and London abode was his main home the other if he claims to have 'not told the truth' in his own words via that quote - to have mislead his investors rather than broken lobbying rules   - seem to be slam dunks - pick which was your law breaking - it seems to be both and much more besides in Jenricks case Starmer was director of public prosecutions yet the tories are using seemingly baseless allegations for propaganda and starmer is missing pressing apparent blatant criminality in politics
    • I am sure the resident experts will give you a comprehensive guide to your rights.  The responsibility lies with the retailer. I have dealt with Cotswold before for similar. And found them refreshingly helpful.   Even when I lost the receipt for one item I had bought in Inverness. The manager in Newcastle called the store. Found the transaction and gave me a full refund. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Claim your tax back for cancelled flights


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It is possible to ask for the fee paid for cancelled flights.

If the flight was paid for by card then it will be refunded back.

They dont advertise this........but it is your right to ask for it !!;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 months later...

Though most airlines will attempt to deduct an 'admin charge' to do this when you ask. Does anyone know the legal position on this? BA for one charge a whopping £30 to refund the fee, pretty much swallowing up the refund anyway.

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I believe I am right in saying that the law regarding only states that when a flight is cancelled or if a passenger does not take a flight then the tax is not payable to the government. However the law falls short of stating that the tax should then be paid back to the passenger. This is why you find some airlines saying a refund of the tax can be refunded, however an admin fee is payable in order to get the refund!!!

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  • 2 months later...
Guest Wild Billy

Are we talking about Air Passenger Duty? The liability for Air Passenger Duty is with the airline rather than the passenger and it is the airline that pays the tax to the Government. It is the choice of the airline whether it passes on that cost to the passenger or not so I'm not really sure it is quite as simple as saying it can be claimed back if a flight is cancelled.

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  • 4 weeks later...

BA charge a service fee for issuing a refund on any ticket regardless of if its fare or taxation refund, only exception I think is on full fares that allow full refunds without charges. If a flight is cancelled and you are not rebooked then you should receive the full ticket cost back without any fees. Often at BA we issue passengers with further transportation vouchers if they want tax refunds. these normally come in the form of an MCO for further transportation. Fees although policy are enforced with a certain level of discretion so its always worth being nice to the person you are speaking to as take it from me you wont get anywhere if your not !!,

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That seems to nicely summarise the arrogant attitude I have found in my dealings with BA staff of late. I think BA would be wise to consider 'being nice' to their customers and stop treating them like fools. Following my recent dealings with them I have a) got a complete refund of all charges due to me including the ridiculous £25 PER TICKET (even though the refund for the entire booking is processed in one operation) and b) taken the decision my company or my family will NEVER fly with BA again.

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  • 1 year later...
  • 5 months later...

Hi, I cancelled 2 flights with Gulf Air and claimed the cost of the actual flights on my travel insurance, but not the charges. After endless emails with Gulf Air they have agreed to refund the airport tax, less a £20 admin charge. They still refuse to refund the fuel and insurance charges which are most of the charges! Is there any way I can get this back? Thanks

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  • 2 weeks later...

Not a chance of getting anything else back as they are not obliged to refund anything but "applicable taxes". Now I have worked in the industry for 20 years and can tell you that there are up to 15 different "taxes" applied to an airline ticket. To be honest a lot of them make no sense at all and it is designed to make it more difficult

We do refund our clients taxes and it is certainly becoming more popular for people to ask about it but even for us the airline will just give us an amount of a refund for taxes and thats that.

Sorry to be the bearer of bad news

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  • 2 weeks later...
Hi, I cancelled 2 flights with Gulf Air and claimed the cost of the actual flights on my travel insurance, but not the charges. After endless emails with Gulf Air they have agreed to refund the airport tax, less a £20 admin charge. They still refuse to refund the fuel and insurance charges which are most of the charges! Is there any way I can get this back? Thanks

 

Hiya,

 

Can I ask which insurance you used to be able to claim back the cost of the flights after you(?) cancelled them?

 

I booked some flights on Thursday, found £250 cheaper flights on Saturday but flights are non-refundable from the airline. Looked through all insurance clauses on mine but couldn't find anything that might be able to help me get any money back. Not fussed about the tax, but £680 of the ticket price would be useful!

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  • 5 weeks later...

Your travel insurance will not just refund the cost of the flights if they are non refundable tickets. Check the fare rules they may be non refundable but changeable. To be honest unless you have a death or serious illness that prevents travel( will have to be certified and is restricted to you or a close family memeber ie husabnd wife child or parents) you will not get the money back and no insurance policy covers you for this.

 

The issue of taxes is slightly different in that you can apply to the airline or travel agent who booked them to get the taxes back however you will end up with a tiny proportion of what you actually paid by the time everyone has applied their admin fees and some of the taxes are non refundable anyway

 

Sorry I cant be of more help

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  • 1 year later...

I have a similar situation. I booked my flight with a travel agent and when I attempted to claim back the taxes I was told that no refund was due at all. I then challenged them to explain where the taxes go and the travel agent responded by saying that the carrier (Virgin in my case) withhold the tax when a ticket is cancelled. I spoke to Virgin Customer Services and Virgin said this is absolute rubbish - all taxes are refundable to the travel agent to pass on back to the customer. In my case its obvious that the travel agent have no intention of returning my money back. I have written off to ATOL to get some advise but it seems the rules around refunds of taxes are quite vague such that they allow travel agents and airlines to pull a fast one if they can get away with it.

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