Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Mike220359 v Blair Oliver & Scott **I won**

    This has been a long road to go down, with constant harassment by phone at home and work when they are not getting their own way.

    Only go down this road if you are strong and believe in what you are doing. There have been times when the tension it was causing my wife almost made me give up.

    It all started in 2003, whne because of illness our income dropped, the vultures started circling, The Bank of Scotlandicon being one of them. Despite the CCCS being involved the soon passed the account onto Blair et al and defaulted me. Not that they told me about the latter, but thats another story.

    When we got back on our feet, after selling our house, to pay some of the vultures off, I got into a repaymnet scheme, eventually paying 270 per month, it was crippling, not that they cared.

    In June of this year I stumbled on this site, and thought in for a penny, in for a pound. I read the instructions and sent off this letter.

    Blair Olivericon and Scott
    PO Box 66
    Rosyth
    KY11 2WG
    (Via recorded delivery)

    Dear Sir,

    Re: Agreement reference

    I am presently striving to organise my personal information and can find no reference to the above agreement that I am presently paying money into.

    Could I ask that you supply me with a true copy of the
    agreement? I understand that this is my right under the legislation contained within section 77 (1) and section 78 (1) of the Consumer Credit Act 1974. I also understand that it is your obligation to provide me with a statement of account. I enclose a 1 postal order in payment of the statutory fee.

    Since you are a debt collectionicon Agency could I ask that you supply a signed true copy of the deed of assignment of the above referenced agreement? This is, I understand, an obligation, whether you are the original creditor or not, under section 189 of the consumer crediticon Act 1974.

    I hope to hear from you within the statutory time limit.


    Yours faithfully,



    Mike 220359

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    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

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  2. #2
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    WELL DONE !!! YOU ARE AN INSPIRATION TO ME RIGHT NOW !!

    Serves the greedy barstewards right !!


  3. #3
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Well I waited the statutory time, never heard a dicky bird, most unusual because they are like a dog with a bone.

    So I grabbed the bull by the horns and stopped payment.

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  4. #4
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Then I started to get phone callsicon and quite alot of them, I must admit to have the red mist falling when I wrote this letter

    Blair Oliver and Scott
    PO Box 66
    Rosyth
    KY11 2WG
    (Via recorded delivery)

    Dear Sir,

    Re: Agreement reference

    This letter has also been sent to the Company Secretary, Blair Oliver & Scott Ltd, 8 North Bank Street, Edinburgh, EH1 2LP
    Before I continue I wish to establish that I am not seeking to avoid responsibility for any debt that I may have or had, I am seeking to redress a wrong. I also offer my apologies for not following up my initial contact until now.


    I wrote to you on the 26th June 2006 requesting a copy of the executed agreement under the Consumer Credit Act (1974). I also asked for a statement of account. A ‘*****’ at your address received the letter on the 27th June 2006. I also requested an executed deed of assignment documenting Blair Oliver & Scott’s involvement; this too has not been supplied.
    In three months you have been unable to supply an agreement because no such agreement exists, indeed a ‘phone conversation with your call centre manager, *****, on the 22nd September 2006 confirmed that the Bank of Scotland cannot provide any documentation.
    Consequently I do not acknowledge any debt to your company

    As you will know your non-compliance with my request means that your company has committed an offence under Section 77 (4) of the Consumer Credit Act 1974, summarily punishable by a Level 4 fine on the standard scale.
    A credit agreement that is not properly documented and signed by the customer is totally unenforceable under the Consumer Credit Act and is therefore a complete defence to any court claim that is issued. Please take note that any legal action you may contemplate will be vigorously defended and contested.
    I also contend that the money that you have obtained from me has been unlawful since you have not provided me with any documentation to prove the contrary, and under common law you may not profit from an unlawful act.
    Furthermore your actions arguably do not comply with the Office of Fair Trading’s (OFT) debt collectionicon Guidelines of July 2003, in that you have ‘communicated with [me] in an inaccurate or misleading manner (section 2.1) by ‘presenting information in that it creates a false or misleading impression’ and ‘failing to provide [me] with information on the status of debts’.


    Notwithstanding the above your operatives have sought to contact me on a number of occasions (approximately ten times) over the last few days, I would imagine regarding your Company’s viewpoint on the above now disputed agreement. I know of these attempts because of the recording received when using British Telcom’s 1471 facility. This intrusion into my privacy has caused a great deal of distress to my wife and myself, since because of The Data Protection Act (Data Protection Act) your operatives say they are not allowed to discuss matters with her, (more of the DPA later).
    We now consider that you ‘phone callsicon constitute harassment and so from this date any further calls to me will be reported to the Police. In addition you are in breech of the OFT’s July 2003 guidelines in that you are wrongly pursing me contrary to Section 2.8(i). Incidentally, when Ms ***** was asked whether your company had been striving to contact me she said ‘no’ but she was going to place a note on my file that no ‘phone contact would be made until the matter was concluded’. Clearly she told me an untruth or the computerised call logger that she was examining was inaccurate. Since within an hour my wife had received two further calls from you, and I received another at 8.40pm, from a lady who said she represented Blair Oliver & Scott.


    Another worrying facet of this whole case is the unlawful dissemination of my data by your company to a third party. Under the DPA I have principled rights in that


    (Schedule I)

    1. personal dataicon shall be processed fairly and lawfully.
    2. personal dataicon shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

    (Schedule II)

    1. The subject has given his consent.
    2. The processing is necessary –
    a. For the performance of a contract to which the data subject is a party.

    I have recently conducted an audit of my personal credit reports supplied by Experian and Equifax. Within both files, an entry referenced as “Bank of Scotland” is lodged indicating a loan. This is recorded as “In Default” on the 27th February 2004. However, I note that files have been updated continually since then. Since I have had no contact with The Bank of Scotland I can only deduce that it is Blair Oliver & Scott that is updating my credit file without my consent or that your company is disseminating my information to a third party without my consent

    The fact that you cannot provide me with a copy of the agreement negates any Notice of Default being served on me, as required by the conditions of the Consumer Credit Act 1974. Incidentally, I cannot recollect receipt of the said documentation. If the documentation were to be produced as you are aware the default notice cancels any original terms and conditions and as such cancels any right to share my information without my consent.

    What I require.
    1. I require you with immediate effect to ensure that all data held by you regarding the alleged agreement is removed from any and all Credit Reference Agency database.
    2. Ensure that all data held by you regarding me and my family is destroyed.
    3. Refund all monies paid to you by me since August 2004.
    4. Ensure that no further telephone callsicon are made to me or my place of work.
    5. Ensure that all correspondence is made in writing.
    6. I require written confirmation of the above together with a quarterly statement that no data has been processed regarding me by you.

    Failure to comply
    • Failure to comply with my request under the Data Protection Act 1998 will result in the matter being referred to the Information Commissioner.
    • Failure to comply with the requirements of the Consumer Credit Act will cause me to refer the matter to the Office of Fair Trading, and Trading Standards.
    • Failure to comply with the requirements Office of Fair Trading guidelines will lead to a report being submitted.
    • Continued telephone contact will generate a complaint to the police.
    • Failure to repay the paid sums shall cause me to report you to the OFT, Trading Standards and the Financial Services Authority.
    • If you fail to comply with any or all of the above I reserve the right to offer the experience to Consumer Interest media, I have just enrolled with BBC TV’s consumer watchdog database.
    • If you fail to comply with any or all of the above I reserve the right to take action against you without further contact.
    I hope to hear from you within 12 working days from the date of this letter, failure to do so will be taken that you failed to comply with my request.

    Yours faithfully,

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  5. #5
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Have you had written confirmation that the debt has been written off ?


  6. #6
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    I also sent a copy of the letter to Blair et als company secreatry, but that was ent back as 'gone away'!

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  7. #7
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Then the phone callsicon started again followed by this reminder

    (24th October)
    Dear Sir/Madam

    Acc. No. x
    Balance due 2592.16dr

    We are a professional debt collectionicon Agency instructed by our above client to obtain payment of the balance owed by you. You will appreciate that our client requires payment of the full balance as soon as possible.

    What Action is Required by You

    (1) Make payment in full to the account. Payment can be made by using a credit or debit card by contacting our Helpline or by sending a cheque or postal order to our address quoting the above reference number.
    Or
    (2) Contact this office to discuss this matter further quoting our above reference number. Our hours of business are 8.30am to 7.30pm Monday to Friday and 8.30am to 12.30pm on Saturday.

    What will happen if you do not take the above action

    (1) We may instruct one of our local door to door agents to call on you to discuss the matter further.
    And/or
    (2) We may commence legal action against you.

    Yours faithfully,


    Well I got on the blower and told the woman that I had had enough of them and was going to report them to the OFT and TS and the Information Commissioner, which I did, but again that's another story, and hopefully, when all comes to pass I'll post that on here too.

    The calls then stopped for another month

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  8. #8
    Basic Account Holder rosierose Informative rosierose Informative rosierose Informative rosierose's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Bravo!


  9. #9
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    I couldn't afford to take them on or anyone else for that matter at the time, with Xmas coming up, So I thought that I would just wait and see until after the new year, then out of the blue came this

    (9th December)
    Dear Sir/Madam

    Acc. No. x
    Balance due 2592.16dr

    FINAL NOTICE
    No further reminder will be issued prior to further action being instructed. As you have failed to respond to our previous letter by making full payment or contact this office with repayment proposal your debt will be prepared for further action in five days time from the date of this letter.

    What action will be taken?

    One of our local door to door collectors may call on you to discuss the repayment of your debt with our clients

    And/or

    We may commence legal proceedings against you. We would advise that you may be liable for legal expenses should action be taken against you in addition to repaying your debt to our clients.

    You have one final opportunity to prevent further action being taken by

    (1) Make payment in full to the account. Payment can be made by using a credit or debit card by contacting our Helpline or by sending a cheque or postal order to our address quoting the above reference number.
    Or
    (2) Contact this office to discuss this matter further quoting our above reference number. Our hours of business are 8.30am to 7.30pm Monday to Friday and 8.30am to 12.30pm on Saturday.


    Yours faithfully


    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  10. #10
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    You need to report them for committing an offence.

    You should also consider sending a SARicon in order to re-claim all the money that they have been collecting from you . If they have not been able to comply with your CCA Requesticon, them it was illegal and you can claim it back.


  11. #11
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    I got a call at work from my wife who was scared stiff, I was really scared too, so I rang Blair up from work during my lunch hour. The girld didn't really know why I was ringing but took the time to read all that was on the monitor in front of her. Apprantly they had asked for the copy of the agreement seven times, she then went to her manager who was the same girl that I had spoken to in September.

    She said that the account would be closed and I could disregard the letter.

    I was numb but took them at their word.

    Then the following arrived

    (15th December)
    Dear Sir/Madam

    Acc. No. x
    Balance due 2592.16dr


    We refer to the above account.

    Please could you telephone within the next seven days to discuss this matter further. Failure to comply with this request may result in further action being taken against you.

    Please note that this matter require your urgent attention.

    Yours faithfully,

    This arrived two days before Xmas, but I managed to keep it away from my wife, because it would have ruined it for her. And then on the 28th December we recived this

    (21st December)
    Dear Sir/Madam

    Acc. No. x
    Balance due 2592.16dr

    We write to you in connection with the above account number and with regards to the problems you have been experiencing, please accept our sincere apologise.

    We can confirm that we have passed the account for closure and the remaining balance, noted above for write off. Again please accept our apologise for any inconvenience caused.

    Yours faithfully,


    That was it just like that, it was gone, all that worry, in a letter that had the syntax and spelling qualities of a seven year old. And sorry for the inconvenience! your having a laugh.

    I realise that some of you may think that I have been rather immoral in getting the loan written off, but really what was written off was half the interesticon, interest that shouldn't have been added in the first place because they didn't get their paperwork right in the first place.

    This won't be the end of the matter because of the oFT, TS and Information Commissioner, but what I hope is is that if you know that you are in the right, and believe it, and you know the law is on your side, you will win.

    No for the rest of the bastards.

    lol

    Mike

    ps donationicon coming at the end of January -- promise!

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  12. #12
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    !!

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    Basic Account Holder iwannabedebtfree Novitiate

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    mike why are you immoral for getting the debt written off? you were only exercising your legal rights! its BOSicon that were immoral trying to chase you up for a debt that the could not enforce under the legislation!

    well done to you and glad to hear you are now taking back control!

    Thanks



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    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Just to tie all this up all entries on my credit file and the alledged default have now been removed.

    Mike

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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    Basic Account Holder KHMcBey Novitiate

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    This is absolutely fantastic Mike! I'm going to go the same route with Blair et al - sent my request for the agreement today along with a letter telling them to stop phoning me or I would report them. Going to wait with baited breath to see what reply I get (if any!!) They're chasing me for a credit card I originally held with Intelligent Finance.

    A+L - 950 settled in full.

    Bank of Scotland - MCOL filed 9 Jan for 1500

    Bank of Scotland (for parents) - 5000 settled in full October 06

    Bank of Scotland (mum's account) 1900 settled in full November 06

    Intelligent Finance: DPA non compliance sent 26 Jan
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  16. #16
    willowb
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Hello and well done! I'm taking a deep breath and after months of umming and arrring am going to go for it!......my hands are shaking lol.

    So, I'm off to start my threads....one for Abbeyicon (loan) and another for RBSicon (mint card).

    Wxxx


  17. #17
    Basic Account Holder Mike220359 Novitiate Mike220359 Novitiate Mike220359's Avatar

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Quote Originally Posted by willowb View Post
    Hello and well done! I'm taking a deep breath and after months of umming and arrring am going to go for it!......my hands are shaking lol.

    So, I'm off to start my threads....one for Abbeyicon (loan) and another for RBSicon (mint card).

    Wxxx
    Best of luck my love
    Mike

    If I've helped tip my scales

    Blair Oliver & Scott, 2500 written off December 2006 Default removed January 2007 http://www.consumeractiongroup.co.uk...ver-scott.html

    Monument, didn't sign the agreement

    Lloyds TSB didn't sign the agreement!

    Citicards, didn't sign the agreement

    RBS tut, tut!

    Morgan Stanley, oh dear
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  18. #18
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    Just a little bit more info about Blair Olivericon & Scott for others who are being hassled by these sharks.
    They are also incorrectly registered with the ICOicon as a data processor they are using the registered office address of the BOSicon ."their clients"...THE MOUND EDINBURGH ..When it should be their own registered office sparkie1723


  19. #19
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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    this is good for inspiration.

    i will be taking a few DCAicon's to court soon, even if they write the debt off, for the inconvenience and distress caused by the defaults etc.


  20. #20
    Basic Account Holder nearlyoldwoman Novitiate

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    Default Re: Mike220359 v Blair Oliver & Scott **I won**

    fantastic, its reading posts like this which keep me and others battling on. so great, AND today was the day that CAB told me blair, oliver, scott were ruthless and 'always right' and not to get in bother with them (they had a debt of mine once but just kept it and passed it on to another DCAicon)! wooohooo for you!



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