Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
3 mobile possibly the worst customer service record since time began (more than on a par with NTL).
Phoned last night to say that my account was overdue. I told them that I realised this and that is why I had set up a direct debit on the 13/02/06 and the total amount would then be paid the next bill. I also then proceeded to ask regarding the 3 pound charge for not paying my bill via DD and mentioned that as I had now set up a direct dibit then this charge should be taken from the final bill. The customer sevice rep in Mumbai then told me that I would now be charged the 3 pounds for changing my payment details.
Anyhow after telling him that it was a punitive charge and in no way a reflection of their costs and I would make a claim even though the figure was only 6 pounds, I was put on hold and within 30 seconds or so was told that I was right and he apologised and refunded my account the 6 pounds.
The moral of this story thanks to this site a little knowledge can go a long way
3 mobile possibly the worst customer service record since time began (more than on a par with NTL).
Phoned last night to say that my account was overdue. I told them that I realised this and that is why I had set up a direct debit on the 13/02/06 and the total amount would then be paid the next bill. I also then proceeded to ask regarding the 3 pound charge for not paying my bill via DD and mentioned that as I had now set up a direct dibit then this charge should be taken from the final bill. The customer sevice rep in Mumbai then told me that I would now be charged the 3 pounds for changing my payment details.
Anyhow after telling him that it was a punitive charge and in no way a reflection of their costs and I would make a claim even though the figure was only 6 pounds, I was put on hold and within 30 seconds or so was told that I was right and he apologised and refunded my account the 6 pounds.
The moral of this story thanks to this site a little knowledge can go a long way
Hutchinson 3g (small moral victory)
on the 13/02/06 and the total amount would then be paid the next bill. I also then proceeded to ask regarding the 3 pound charge for not paying my bill via DD and mentioned that as I had now set up a direct dibit then this charge should be taken from the final bill. The customer sevice rep in Mumbai then told me that I would now be charged the 3 pounds for changing my payment details.
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