Son of Steven4064 vs GE Money **WON**

**steven4064** · 4th January 2007 12:03

Sent S.A.R - (Subject access request icon

) on 18 December - they have until 28th January to respond. Intend to reclaim charges on Burton Store Card.

"Once more into the breach dear friends ..."

Similar Threads:

**steven4064** · 5th January 2007 14:35

Prompt reposnse - GE Money sent a copy of all statements and a letter confirming 'no manual interventions' which arrived this morning.

Sending an Initial Request tomorrow for repayment of £372 charges plus interest icon

at 29.9% APR giving a total of £912.05.

**steven4064** · 5th January 2007 22:32

Just to get things right - the interest icon

brings it to £540.05 - letter corrected before it was sent

**steven4064** · 16th January 2007 19:03

Recieved a reply offering to repay £336 in charges as a good will gesture. Refusal to pay any interest icon

though. We propse sending the following letter - any comments?

"Dear GE Money

Thank you for your letter of 12 January. I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account and interest on those charges totalling £540.05 (£372.00 charges plus £168.05 interest up until the account was paid up on 10 June 2005).

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder.

It is my considered view that GE Money, as a multinational corporation of very high standing and repute in the business world, with the benefits of accounting expertise, in-house lawyers and/or access to top legal experts, owes a duty of care to its customers, in relation to ensuring that it is trading lawfully; and has therefore always had the resources to know that its charges were and are unreasonable, punitive in nature and therefore unlawful at Common Law. If you maintain that your charges are reasonable then it is up to you to demonstrate this by providing information on your actual costs associated with my late payments, etc.

If you do not, I must assume that the level of the charges are unrelated to your costs and act accordingly.

I aver that I mistook the charges to be lawful when I paid them, because prior to becoming aware of the OFT’s report last year I had trusted GE Money to operate lawfully. The fact that these charges are in your standard terms and conditions icon

does not make them lawful. Rather, I believe your terms and conditions icon

are in breach of the Unfair Terms in Consumer Contracts Regulations 1999.

On the matter of interest I would make the following point: I do not expect to borrow money free of charge but fully expect to pay interest. However, the interest I have claimed back was not levied on money I had borrowed from GE Money but on money unlawfully transferred from my account in charges. Therefore my claim stands.

I will give you a further 7 days to reflect on this matter after which I will send you a letter before action icon

which will give you 14 days to respond. After that I will proceed to make a claim through the Small Claims Court without any further communication.

I trust this clarifies my position.

Yours Sincerely

Steven4065

**bailey54** · 16th January 2007 19:58

Have sent Subject access request icon

today to GE Money ( 4 store cards!) Will keep you posted....

**steven4064** · 17th January 2007 00:55

All the best bailey54. GE Money seem to respond fairly quickly. Keep us posted.

**QueenG** · 17th January 2007 10:08

I have recently sent a SAR icon

to GE Money for burtons, to the following address:

GE Money
PO Box 700
Leeds
LS99 2BD
Is this the same address, that you received your quick response from?
Good Luck with your claims.
x

**sarah13** · 17th January 2007 11:37

Originally Posted by steven4064

Recieved a reply offering to repay £336 in charges as a good will gesture. Refusal to pay any interest icon

though. We propse sending the following letter - any comments?

"Dear GE Money

Thank you for your letter of 12 January. I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account and interest on those charges totalling £540.05 (£372.00 charges plus £168.05 interest up until the account was paid up on 10 June 2005).

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder.

It is my considered view that GE Money, as a multinational corporation of very high standing and repute in the business world, with the benefits of accounting expertise, in-house lawyers and/or access to top legal experts, owes a duty of care to its customers, in relation to ensuring that it is trading lawfully; and has therefore always had the resources to know that its charges were and are unreasonable, punitive in nature and therefore unlawful at Common Law. If you maintain that your charges are reasonable then it is up to you to demonstrate this by providing information on your actual costs associated with my late payments, etc.

If you do not, I must assume that the level of the charges are unrelated to your costs and act accordingly.

I aver that I mistook the charges to be lawful when I paid them, because prior to becoming aware of the OFT’s report last year I had trusted GE Money to operate lawfully. The fact that these charges are in your standard terms and conditions icon

does not make them lawful. Rather, I believe your terms and conditions icon

are in breach of the Unfair Terms in Consumer Contracts Regulations 1999.

On the matter of interest I would make the following point: I do not expect to borrow money free of charge but fully expect to pay interest. However, the interest I have claimed back was not levied on money I had borrowed from GE Money but on money unlawfully transferred from my account in charges. Therefore my claim stands.

I will give you a further 7 days to reflect on this matter after which I will send you a letter before action icon

which will give you 14 days to respond. After that I will proceed to make a claim through the Small Claims Court without any further communication.

I trust this clarifies my position.

Yours Sincerely

Steven4065

sounds good- keep us all posted

**steven4064** · 17th January 2007 19:40

QueenG, Yes that's the address we used.

**steven4064** · 19th January 2007 00:22

Quick update - received cheque for £336 today for charges. Keeping on to get interest icon

as well

**redsonja** · 20th January 2007 17:15

Hi Steven,

Im about to make my claim with GE Money for a few accounts and just wondered if you are claimaing compounded contractual interest icon

?

Thanks

**steven4064** · 20th January 2007 19:07

Hi redsonja

Yes we are claiming compound contractual interest icon

at 29.9%. Needless to say, GE Money say they are not going to pay it. We'll see about that!

**steven4064** · 20th January 2007 19:12

As noted above they have already sent a cheque for the charges (minus a couple of estimated ones because they couldn't find some statements - seems to be a common problem, looking at other threads relating to GE Money). In our reply, we accepted this as a partial settlement but said:

"On the matter of interest icon

I would make the following point: I do not expect to borrow money free of charge but fully expect to pay interest. However, the interest I have claimed back was not levied on money I had borrowed from GE Money but on money unlawfully transferred from my account in charges. Therefore my claim stands"

**redsonja** · 20th January 2007 19:44

Thanks for the quick response. I shall use 29.9% too.
Good paragraph to put in. I shall make sure I make a comment like that.

It appears that most people now offer the full charges but wont offer the interest icon

with it. I have had full charges offer from Morgan Stanley but they wont pay the interest. I have told them I will still pursue for the interest too.

I shall watch your thread with interest (excuse the pun ;-) )

**steven4064** · 22nd January 2007 19:13

Does idiocy know no bounds?

Today we received a statement of account from Burtons:

Balance brought forward 0.00
Customer cheque refund 336.00
Decrease Balance adjustment 336.00CR

Minimum payment 0.00

And then

Viking Collection Services Ltd have been instructed to collect this debt

Duh!

**steven4064** · 24th January 2007 18:37

Another letter from GE Money offering to pay the £36 estimated charges as well as the £336 they have already paid but reiterating the fact that 'no interest icon

will be removed'.

Soooo, lba icon

at the end of the week when SoSteve4064 gets back.

**steven4064** · 28th January 2007 01:56

Cheque for £36 received today, lba icon

going on Monday.

**bailey54** · 29th January 2007 12:22

Hve today received statements and letter from GE, letter states they have problems with their statement retrieval system and list 10 statements that are missing. Any thoughts on this? How do I estimate any charges there may be on the missing ones?

**redsonja** · 29th January 2007 20:35

Hi Bailey,

Are there consecutive statements missing or have you got the ones either side of the missing ones?
If you have, then by checking the closing and opening balances of the 2 you have either side and minusing the interest icon

, it should work out roughly whether you had any charges. Thats what I did with my partners had he had a few missing but luckily I was able to work it out.

**steven4064** · 30th January 2007 00:53

We only had one missing and two either side had the same charges so we just assumed that the missing one had the same charges on it.

From other threads it seems that GE Money do have a problem.

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