Thread: haven holiday

we went to haven holiday in blackpool in october last year and were in cala gran caravan park. The caravan was disgustin and I wont bore you with details but lets just say I have been fightin with them ever since to get refund. I contacted various people and health and safety turned up just when they were closin for winter. They inspected our caravan and after us gettin letter say it was cleaned after we left and it was a one off thing, health and safety found all our problems still in same way as our photo showed and have given them some deadlines etc.
Anyway, my point is that they wont refund us but gave us one week free holiday that we can only take at certain times which basically is when we are workin or schools are not on holiday etc...so to take the holiday at times we wanted which was for mon 2nd april 2007, we would have to pay £180 plus £60 for linen which is no free holiday....and too be honest, we have kept tellin them we just want refund all along and they keep sayin they cant do that...
Can anyone tell us how to get our money back? if we take them to court, we need an address in scotland cause scottish courts cant deal with companies outside scotland?
We need help urgently?

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This is down to how much this place wants to keep the information you have confidential, not a good pr job having to attend a court, try sending a LBA (letter before action) giving them 28 days to resolve this or end up in court and send to headoffices.

does anyone have addresses we could use or phone numbers....thanx.

is there anyway I can get details of the haven claim your speakin about about? would be good if I knew the facts of that case and I may get contact details as well..

I would like to know why my post was taken down.

Directorship details are a matter of public record and can be obtained by anyone.

I don't know how to PM yet...

Clearly it's his perogative to edit if he wants, I just don't understand the rationale.

Most other consumer rights websites allow posts of that nature. There is nothing in law which stops the dissemination of information like this. Doesn't Poochie have a right to contact the officers of the company with her grievance? Afterall, Limited company directors are afforded lots of rights and protections under law, look at Farepak. In return, consumers have the right to know who is running them.

Don't want to hijack the thread, is there somewhere else we can talk about this?

Originally Posted by poochie

we went to haven holiday in blackpool in october last year and were in cala gran caravan park. The caravan was disgustin and I wont bore you with details but lets just say I have been fightin with them ever since to get refund.

If you are attempting to get a refund on the total cost of your holiday (after you have taken it), I very much doubt whether you will succeed. If it was as bad as you believe, then a complaint on your arrival day or at the very latest, next - would have put you in good stead for a caravan swap to one not suffering from the same problem. To wait until the holiday was over in the hope of getting a full refund is a common trick used by some, and the firms are wise to it.

Should you go to court, the total cost paid will be weighed against any problem and an amount decided. As the firm has already offered a compnsatory discount for another peiod, they can show good faith in wanting to keep your business at periods, obviously when they have accommodation available - usually off-peak.

Your ultimate sanctions is never to holiday with them again, but your delay in bringing the matter to the attention of site management at the time will be your biggest problem. If you had mdvd out to a hotel, handed backs the keys, then chased them for the cost difference would have put you in a much better position.

we complained as soon as we got there and we got £10 free bar tab and promise of cleaners comin to sort the problems which took 3 more complaints before cleaners arrived. We also had to get the couch fixed due to nails stickin up which is all documented (because health and safety went to inspect the caravan we lived in after I complained to them and send photos and video footage) and it was still in same condition. so its not that we are tryin to get free holiday or just our money back....we feel we are entitled to refund because we never got what we paid for....we never got moved to another caravan because we had 5 adults and 3 children in our party and they had limited free caravans our size apparently, and also may I state that whilst I was complainin about our caravan, 5 other couples were refusin to go back into their alloted caravan due to state of it and they got moved...then another family moved into caravan next to us on day we were leavin and took 5 mins to come back outside with all their luggage and go complain and they got moved...so I think you have the wrong opinion of why we are complainin...we complained while on holiday and straight afterwards and have kept complainin to various people. we wrote to them and sent photos etc which is why they offered free holiday only its not free cause we have to take it wen we cant, or if we take it durin scholl holidays, then we have to pay extra...so how can that be a goodwill gesture? its a bloody rip off! we want a refund and all we need is scottish address for courts to deal with...can anyone help please?

Both private (LTD) and public (PLC) company directorships are avaliable online through Companies House. The company to which this thread refers is a private limited company (LTD). I think you will find the information is not free of charge and would have cost Poochie a few quid.

Given that I have access to the database and was willing to take the time to make the post, I am somewhat miffed as to the great problem.

I am willing to accept your 'policy' of not naming and shaming people, but I don't understand it. It's not like I said anything libelous. Exactly why is it a problem?

tosh